I had an amazing experience at TRS YUCATAN for my honeymoon.
Before our trip, I contacted the hotel via email to let them know it was our honeymoon, and they surprised us with honeymoon events and decorations in our room and throughout the facilities.
I was truly touched by their attention to detail and care. What I liked the most was how friendly the staff were.
If I ever visit again, I would definitely want to stay at TRS YUCATAN.
SUNG JIN
SUNG JIN (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
최고의 휴양및
너무 좋았습니다 굿
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Eladio emilio
Eladio emilio (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
TOMOYUKI
TOMOYUKI (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月6日
Lugar maravilloso
El hotel en general es bueno, pero en particular el ser muy grande pierde el objetivo de descansar, para ir de un lado a otro pierdes mucho tiempo en trasladarte.
La comunicación con el conserje es por WhatsApp y eso no me parece bien. Lo que quieres es desconectarte de todo.
Ricardo
Ricardo (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月20日
Alain
Alain (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月18日
Rebecca
Rebecca (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
10/10 Recommend!
An amazing experience! Definitely go if your looking for a good balance of relaxation and fun activities. The staff was also very helpful and friendly. This resort had great drinks along with fun classes and group activities.
Deana
Deana (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月27日
Don't buy into the black wristband
VIP experience
Aug 2024
Worst resort stay l've ever had. Was charged for services never delivered. Reservations made at check in were not honored. When our resos were changed at the times of the events we had to pay more for upgrades. Butler service was non responsive, they supposedly worked until 11pm but were gone by 10:30. All communication is through What's App otherwise they don't care about your verbal requests. When bringing up the issues to supervisors Emilio and Miguel they promised us it would be fixed and they would make it right or compensate us. But when check out came they handed us a huge bill and refused to help us because of all of our problems. If you are hungry between 3-6pm don't bother eating at a restaurant they are all closed besides the bar and grill with l server and barely any seating or the small grill by the pool where food has been sitting out all day. Don't bother with the "Romantic Dinner" beachside. Bugs 6:53
53,
TRS Yucatan Hotel
and mosquitoes are so bad especially after it rains all day, then when we asked if they could bring us to an inside venue with our meal they agreed. When it was time to eat, they said they couldn't accommodate and sat us in the middle of a restaurant that looked like a cafeteria with the main menu and not our lobster and steak that we paid for in our VIP package. When it came time to check out everyone gave us a bill and said they wouldn't compensate us for all the distress.
Ryan
Ryan (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Amazing experience
Sylvester
Sylvester (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Exceptional Stay! A Slice of Paradise!
This was my second time visiting TRS Catan Hotel, but my first time traveling solo, and I felt very safe and well taken care of. I would definitely do it again! The property is simply stunning and meticulously maintained. Everything is always spotless, which truly adds to the luxury feel of the experience.
The customer service is fantastic. The staff goes above and beyond to accommodate your every wish and need, showing incredible thoughtfulness in every detail, even placing your slippers by the bedside for turndown service. The drinks are always flowing, and the food is absolutely delicious. I highly recommend starting your day with breakfast at Ladalia and making reservations at the Japanese restaurant for dinner – just be sure to book early!
The butlers are the cherry on top, always ready to assist and make your stay even more enjoyable. I love that there’s a cart service available to take you anywhere you need around the resort. The TRS section being adults-only is a fantastic feature, especially for those traveling without kids. It’s so nice to enjoy a peaceful environment with fellow adults.
I have nothing but praise for this place. It’s truly fantastic, and I’m already thinking of making this an annual trip. Highly recommended!
Lawren
Lawren (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Everything was fantastic and the staff was very helpful
Gisella
Gisella (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Very nice area with everything you planing plus.
Jhonatan
Jhonatan (3 晚行程)
CheapTickets 真實旅客評價
10/10 完美
2024年8月26日
Natalia
Natalia (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月25日
I ordered a pool side floating breakfast that we did not eat because they food was horrible and I still had to pay for it
Maria Alicia
Maria Alicia (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
So beautiful. Love it
Jeri
Jeri (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
Our butler carlos was great!
Mohammad Samie
Mohammad Samie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Belen and Israel made my stay amazing!!! Always happy to help and very fluent in English they helped me find a cable to charge my camera that I couldn’t believe they had on site! the TRS Yucatan hotel is 5/5 staff is great rooms are modern and clean, the pictures that are shown don’t do this place justice it’s a breath taking resort I will be making a more in depth video on how amazing this resort was one my quest to find the best resorts around the world!
Jeanluc
Jeanluc (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Excelente staff y muy friendly, el lugar es perfecto y todo nos encantó, mi esposo y yo celebramos nuestro aniversario y cada noche durante nuestra estancia había un bello detalle en nuestra habitación, nuestros butlers súper serviciales y muy atentos en todas nuestras peticiones, nos hicieron sentirnos como en casa lejos de casa!!! Totalmente recomendable!!!
Elva
Elva (5 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月21日
La peor comida del mundo todo orrible y malo
FRANCISCO
FRANCISCO (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
This was our first time staying at the TRS Hotel and it was amazing. From the moment we checked in until we checked out we had nothing but great service. Juan Pablo in the lobby was extremely helpful telling us about the resort and different services offered. He made us feel welcomed every time we walked to the lobby. Both of our mayordomos Cristian and Antonio were great throughout our entire stay. Everything in our room was excellent and we were so impressed with the cute details left by room service. Me and was wife would walk in to roses on the bed and fruit or chocolate covered strawberries after dinner. I also wanted to thank Fernanda from check in for setting up a beautiful table for me and my wife for when we watched the CHIC show. My wife loved it! We will definitely be back to TRS Yucatan! It was one of the best experiences we had on vacation! This is the best hotel for an adult getaway and will definitely recommend to all of our friends!
Alonso Frausto
Alonso Frausto (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月20日
I liked that even though the property was big there was always shuttles to take you around the resort. We were treated very well at the TRS. Especially by our butlers Veronica and Eric. And our Expedia rep Fernanda. These 3 elevated our trip experience and really made it a memorable time for me and my group. TRS and their staff did an outstanding job.
Rochard
Rochard (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月20日
Great property for my first ever vacation just like it has its upside it has its downside but is the bad side so much that I want come back absolutely not