On arrival we received assistance from the receptionist with regard to parking our car. Checking in, we were given room 24 immediately next door to the reception desk in the main entrance area. On opening the door to the room, we had to negotiate three steps to get into the room, which was challenging with lifting 4 heavy suitcases from the doorway before we could enter the room properly. The room itself was a good size, and clean, however, the room decoration was dark and depressing no bright colours as shown in the hotel online marketing. It was a warm humid evening when we arrived, as there was no air conditioning we had no other option than to open the window to freshen up the room. Not only did cool air enter the room but so did the smell of chip fat oil from the kitchen below. We could hear staff conversations and constant kitchen noise which did not allow for an immediate restful time after a 3.5 hours journey to Southampton. In addition we could clearly hear other guest conversations in the reception area and the other side of the bedroom door. When we checked-out the following morning, we did mention the above issues to the receptionist when she asked if we had enjoyed our stay and we received a “sorry about that” and from another member of staff “that the kitchen closed at 10.00 pm!” as though the noise and smell should have been acceptable to us up until 10.00 pm. Very poor quality stay at this hotel and definitely the worse one we've had.