I chose this hotel based on its high ratings and the promise of a relaxing stay with the hot tub. Unfortunately, I was extremely disappointed. Upon arrival, the check-in associate was lounging in the lobby, which set a poor tone right from the start.
The 4th floor had a strong smell of smoke, which was very off-putting. To make matters worse, the hot tub was out of order, which was one of the main reasons I booked the stay.
Later that night, I was woken up around midnight by loud slamming doors, and then someone mistakenly knocked on my door four times in the middle of the night. I had been fast asleep, so this was particularly disruptive.
Lastly, the bed was uncomfortable and didn’t provide the restful sleep I had hoped for. Overall, this stay did not meet my expectations, and I would caution others before booking here.