Hotels.com stole my points and my free night upon this visit.
It was a terrible experience, there was not a 1-800 number to call to refund or get me through the process. Hotel didn’t receive my check-in until after 12am midnight. I was there checking-in at 9:30pm. After waiting for 1hour I chose to spend my own money instead of waiting on the reservation to be sent over.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月6日
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月5日
Judy Ann
Judy Ann (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月3日
Stay at another hotel!
I don’t think we will be staying at this hotel. Loud heater & it took forever to get hot water. Might want to have a plumber check out the water drainage in tub. It was filling up as I was taking a shower. No hair dryer. Room service never cleaned our room.(Make beds/Bring clean towels) We had to go down to desk to get clean towels for that evening and in the morning. A huge stink bug in my daughter’s room. You NEVER get your requests for an adjoining room no matter if you write in a request or if you call hotel in advance. Last three hotels my daughter got stuck on a different floor. I wasn’t aware we were getting more charges(parking fee/taxes) then what hotel.com receipt was. Never had to pay for parking at other hotels. Very dissatisfied! And I’m sure Hotel.com will not do anything about it!
Robert or Carol
Robert or Carol (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Heidi
Heidi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Great Hotel
Excellent hotel. Clean and friendly
Russ
Russ (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月27日
Dave
Dave (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月26日
No hot water in shower and no water pressure
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月23日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Excellent Hotel
Excellent hotel. Beautiful room, comfortable bed, very clean.
Russ
Russ (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Hotel was great for my one night stay! Would book again.
Charity
Charity (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Very clean comfortable room
Fred
Fred (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
ERIKA
ERIKA (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
DOUGLAS
DOUGLAS (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
The staff was very nice. My room was nice except the bathroom door was broken, one of the faucets in the tub was broken and about 3 or 4 lights were out. They didn't have a maintenance person. The young lady who worked in the cafe was the cook, bartender, waitress and shuttle driver. They had a sold out crowd with families because of the Powerade Wrestling Clinic. She should get a raise or they should hire more staff. She was also by herself on New Year's Eve. So a shout out to Tammy and Jordan.
真實旅客
6 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Charged twice for this hotel
I have been charged double for my room. I have tried to get a hold of the hotel about the situation and I have left a message. I finally got a hold of them and they told me to get a hold of you guys, but somebody needs to refund me either your company or the hotel I did reserve online, but it looks like I paid online and then when I showed up at the hotel we paid again. Can you please help me with this matter?
Mike
Mike (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月5日
100s of stink bugs in the room
My stay was horrible I had stink bugs all over my room I told them about it and they acted like it was normal and ok don’t stay here they are rude and didn’t offer me another room
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Razi
Razi (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
We booked a king room months before New Year’s when we got there upon check in we were told our room was upgraded. Once we got to our room it was a bigger room but it was a queen room that they put an additional king cot in. The king cot was very uncomfortable so we slept in the queen. I tend to book Marriott because of there bed comfort. We have a queen bed at home but like to book and enjoy kings when away. Otherwise, nice hotel and clean