The hotel is close to Shibuya Station but if you take JR there, you have to take a very long way before you reach the new south exit (closest to the hotel) of the station. What is the most disappointing is the room. We first chose superior double room which we believed should be better and larger than the standard double room. However, don’t think this is true for this hotel! I have stayed at different Tokyu Stay hotels but this one is really different from the others! The room is much smaller and the washroom has a bad odour. The WC also has some black stain on it! Terrible! We stayed 10 nights so we asked for changing room. Finally we paid JPY$60000 for upgrading to superior twin which is newer, cleaner and a little bigger. The performance of the limited housekeeping service of this hotel is also unsteady. On some days, the housekeeper forgot to refill the box tissue for us. We will not stay in this hotel again!