The staff refused to accept the itinerary number from Hotel.com. Instead, they insisted on searching for our reservation through their new AI system, which took about 45 minutes to locate it.
Additionally, the food was prepared in a European style, not Asian.
Ken
Ken (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2026 年 4 月 4 日
Caro Premium is a very well-kept property. The location was perfect for my needs - close to restaurants, walking distance to the Night Market and the most beautiful riverside view. I stayed in 1401, the grand suite, with almost 180 degree views & a quiet corner area. The technology in the room is top-notch, with many switches for lighting & comfort. The breakfast is superb - with a good variety & the option to add made-to-order items. The staff really goes above and beyond with service and even though the hotel is in the middle of the city, there is zero noise. I gave 4-stars only for a miscommunication with my very late check-in, though Mien came to the rescue and found a room for me to shower/rest until the next day when i checked into the room I booked originally. The entire property is very clean and the decor is very nice. They even gave me a takeaway box for breakfast when i had an esrly tour. I would 100% stay here again when I'm in Da Nang.