卡薩卡納巴爾精品酒店 - 喀他基那

We LOVED Casa Canabal. Everyone was friendly and helpful. I thought I would be disappointed when i found out that according to hotels.com website, this hotel was in the walled city. It is NOT in the walled city, but we ended up loving the location. You can easily walk to the walled city and the street the hotel is on is very active and vibrant with restaurants, bars, and grocery stores. A money exchange is very close by. The hotel is beautiful and we loved our room. Do not hesitate to stay here. I think you will be happy with your choice.

The hotel was in the hot Getsameni neighborhood but short walk to the old-city center. Nice courtyard interior and very quiet despite the outside bustle. The staff was extremely helpful and patient in helping us make bookings.

Nice hotel but the neighborhood can be a little sketchy at nite... We booked a double bed room with 2 double or queen beds... called to confirm BUT once we arrived we were told only 1 room was available with 1 twin & 1 king which is very small room for 3 adults maybe a child & 2 adults ... Front desk person. Couldn't do much... No Manger on duty...And when were were checking out 2 Other people were having the same problem... they also requested a 2 double bed room & were told NONE were available... So plan accordingly if you stay here

Cannot say enough about the great service from the entire staff, particularly Alfonzo, Fernney and Benjamin. Hotel was always clean. The omelettes for breakfast were delicious. Great location too. On the downside, hot water in the showers was hit or miss. Would definitely stay there again though.

excellent staff & service! very good complimentary breakfast!

I had a great experience. The location was great. You could walk to the historical district and there were a lot of restaurants within walking distance. And at night there were bars and places to dance within walking distance with was amazing because you wont have to grab a taxi or go walking far to reach your hotel. The room was clean and nice. The people who worked there were really nice and understanding and there is ALWAYS someone at the front desk. This place is really safe to because you have to knock and the front desk has to open the door for you to enter so it was safe with a great location. I enjoyed my stay and will be returning.

Good location with excellent restaurant and service

An excellent hotel overall. The staff were friendly, welcoming and helpful at all times. The rooms were beautifully appointed with high quality linens. Bed was very comfy and super super clean. The pictures online don’t do it justice in conveying how beautiful the rooms were. The rooftop pool is really clutch and beautifully decorated. Great location, the hotel is conveniently located in the heart of Getsemani and close to all major attractions. This area is so much more interesting than the Centro area and less stressful. It’s a good mix of backpackers and locals; lots of local eateries that give it an authentic feel. My only complaint is my room had low water pressure and no hot water that night. I told the staff the next morning and they were very apologetic and would look into it. I still gave it high marks because I’m sure they will fix it and it was hopefully a fluke.

The service was really bad, shockingly bad actually for a 4-star hotel. The person at the desk repeatedly interrupted our check-in process to take phone calls, and kept talking on the phone over our objections. Check-in literally took 45 minutes even though there was no line. The manager was summoned and she explained that they could not check us because "Expedia had not released the money" to them, even though I used Hotels.com to book the room. Another problem, the hotel listed (as of 11/16/18) "self-serve laundry" in its description. We chose the hotel in part based on that. But it was not available. Rather than address the problem or compensate us in any way, the manager gave us a very lengthy explanation of how it was not actually their fault, that it was actually a miscommunication between Expedia and Hotels.com. Hint for hotel managers: your problems with Expedia have nothing to do with me. Stop blaming them for your problems and address your customer service problems with your actual customers. At no time did the manager apologize for the problems or attempt to compensate us. Also the hotel has NO HOT WATER for the showers, either in the morning or evening. They mistakenly forwarded one of their customers' phone calls to our room. On check-out, they tried to make us sign something sketchy about how we declined insurance for our stay. Not remotely a 4 star experience. It is a pretty building, but not worth it.

Hotel was great, the room doesnt have a window but its nice and clean