I booked my room through hotels.com as a 2 queen bed room. When I arrived at the hotel, the desk clerk told me it was sent as a king bed suite (1 bed with a pullout couch). She said she could not make the change due to the 3rd party reservation and that if hotels.com called, she could change it. I contacted hotels.com, they called, but the one remaining 2 queen room was sold out so we went to the king suite. The pictures attached show the stains on the couch. The desk clerk then transferred us to a different king suite. Stains on that floor but the bedding looked ok so we stayed. My roommate slept on the pullout couch but slept horrible due to the fact that he felt like he was going to fall through the frame. The desk clerk was very helpful and apologetic that she couldn't do more to help, but it was still a horrible experience.
Ryan
Ryan (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月2日
Problems
There was a mixup on the booking details, which couldn’t be fixed during check in, but instead the next morning by a manager. We ended up going somewhere else after only 1 night, but it more due to the cold showers we had to endure.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Margaret
Margaret (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
I booked 2 rooms. Both king beds. The beds are awful. Sloping in the middle.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Meh
An okay place to stay. Pool equipment is rusted and worn out. Rooms are alright. Beds were fine and clean but the walls were dirty, there are crumbs from the people before you, and the hot water runs out in the morning. Surprisingly the bed was fairly comfortable, but the mattress sagged on one side. Walls are thin and you will hear the people above you and children screaming in the halls. It’s the equivalent to a cheap motel.
Shelby
Shelby (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
Dzenan
Dzenan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
1
The staff went above andbeyond to make my stay comfortable.
Darcy
Darcy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Julee
Julee (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
leslie
leslie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Darcy
Darcy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Meggin
Meggin (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Not a good experience
The shower did not have a handle, sour milk was left in the fridge, there was a broken chair that my wife sat in and fell, the coffee machine did not work.
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月9日
Very dirty
The room was super dirty, stains on the bed spread, mattess and all the furniture was super damaged, the fridge was stuck shut with something sticky, the toilet didnt flush correctly. There was damage the the drywall and the shower had very little water pressure.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
There were blood stains on the duvet. The staff made us bring it to desk rather than bringing us a fresh one to correct situation
Rea
Rea (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月29日
Lightbulb burnt out in shower
Call the room for the price was OK, but they left a burnt out bulb on the guest floor mat for the shower and there was no light in the shower so I don’t know if they just didn’t get back to replace it. Also, the ice machine right across from my room was out of order.
Beth
Beth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月27日
Tub/shower
The booking was for a room with a tub/shower but we were informed at check in that this price was for a shower only. My wife was NOT happy.