The staff were nice, polite with smile all the times. The environment of the hotel was good and comfortable. It was easy to access, about 15 minutes from the station. Breakfast was perfect with lots of choices, smoked salmon, croissant, cold cut were all delicious. It would be better if the waitress could help cook the eggs. Someone made the frying pan messy and so it would be better if a waitress can do it for the customers. We booked a room with Matterhorn view for 3 nights but the room provided was at the first floor and the view of Matterhorn was partly blocked by trees and houses in front. Upon our request,the staff was willing to change another one on upper floor to us for the following two nights when someone checked out. The view is perfect. But my wife and I kept sneezing for 2 days in that room, not sure if the room was dusty or what problem it was. The situation was much better only when staying in the balcony. Anyway, the stay here was great.The hotel also provided transportation service and took us and our luggages to the train station.