The experience was awful. The bed sheets were dirty. Bathroom curtains diety. The TV was not working. Very dinge dirty place. There is no parking lot. There was no elevator. The front door was always locked like we was in jail. I would like some kind of refund because the place wasn't like how they advertised.
Randy
Randy (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
True hospitality service
Great service as usual always making me feel at home and welcome.
Jose
Jose (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月12日
Annette
Annette (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月10日
They dont clean the towel, bed shhets daily .Never
Hasan
Hasan (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
radames
radames (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Manuel
Manuel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Radames
Radames (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Jose R
Jose R (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Hidden and surprising property in the heart of SJ.
Excellent evening customer service!! The gentleman hit every request I placed, if it were available. Clean room, modern restroom, perfect a/c! The location could definitely not get better.
Rada
Rada (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Rada
Rada (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
antonio f rodriguez
antonio f rodriguez (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Winoel
Winoel (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
My experience with this hotel and some of the other sister hotels was a wonderful experience first the employees where wonderful and treated me with respect and where very friendly and helpful in every way I would def recommend a stay at any of the 4 hotel but my favorite was def the canario since it's right by the casino and restaurants .I would definitely recommend
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月6日
Paul
Paul (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月2日
Does not accommodate in emergencies
I'm actually very upset this was a birthday trip for myself that I had planned and I had a family emergency the day before I was to check in to hotel. I called early in the morning that day of emergency way before check in to explain that I would not be arriving the day of check-in because of the family emergency and that I would have to change my reservation around because of it which was only going to be 2 days after and I had booked for 3 days. I was told to reach out to the website where I booked (which is what I did) and I then explained to them (hotels.com) what had happened. Hotels.com then got in touch with the hotel to discuss what happened and someone at the hotel had told them to send an email over which they did. They had assured me that everything would be all set and that I would get a response back within three to 24 hours. When I did get a response which was the following day from the hotel manager who gave my husband a call we were told that we were putting as a no-show and that we would be losing our reservation. I only had one day left on the reservation which was Saturday. Even after explaining everything and the family emergency prior to checking in and being promised that we would be taken care of we were told that our request was denied and that we would lose our reservation. I was only able to stay for one day of my 3-day booking. Ruined birthday..
Christopher
Christopher (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
No tiene donde estacionarse
Jose
Jose (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月29日
This property was very dirty and I'm still waiting on my deposit back. Emailed reservations and never received a response from them.
Josette
Josette (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月29日
Excellent place
Lilian
Lilian (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月27日
It was easy to get to but the tv was old an you could hardly see it well also the air cond. Kept going on and off.