Nancy at the front desk was amazing. I also had a problem with the booking but Cross at the front desk was able to get it all worked out. The front desk staff is amazing and will work to solve all problems.
Timothy
1 晚行程
10/10
Jason
1 晚行程
10/10
Surprised to learn no breakfast was served at this hotel.
Staff was friendly and very helpful.
Raenell
1 晚浪漫旅程
10/10
We loved it for an overnight while driving. Very comfortable and not crapped all overall excellent stay
Ann marie
1 晚行程
4/10
Room smelled like old grease being cooked. Lights outside on side walk way were burned out.
judy
1 晚浪漫旅程
10/10
We booked a different location in town, but arrived to find several key issues that were very important to us & why we booked there.
Hotels.com & local property management allowed us to stay at a sister property literally 500 yards away that was perfect!
Great room, mini kitchen we weren’t expecting, pool was great, quiet, all the things you hope for during a hotel stay.
Thanks for saving our 4th of July!
真實旅客
1 晚行程
10/10
Great customer service she helps me a lot
Margarita
1 晚浪漫旅程
10/10
Comfortable and safe. Traveling solo always nice to find places like this.
Linda
10 晚行程
2/10
This was my 2nd time staying at this place. My 1st visit was Summer 2023. That visit was perfect but my recent visit was a major deal-breaker. Checking in didn’t go well at 3:30pm. The clerk was very stern with the way she spoke to me. Instead of welcoming me to the hotel I was attacked with comments relating to the $250 smoking policy and the construction going on. When I got to my room I noticed a lot of banging and construction work going on. More than I expected. I was frustrated cause I just drove 10 hours straight from Taos NM to Decatur. I was wanting to kick back and relax. But instead I got to hear BANG BANG BANG from hammers near my room. I walked down to the lobby at 3:45pm. I asked the clerk when the construction would stop. She said 6pm. So I went out for diner to buy some time but when I returned at 6:30pm the construction was still going on. I am a retired military vet and I have never experienced like this before. I am still frustrated with the hotel cause I paid good $$ for a nice quiet room. I also wanted to make note that this hotel is on an island. No restaurants are walking distance. You will need a car to get anything to eat. I will gladly remove this review if I am comp’d a free room for my inconvenience. Its sad cause I really like this hotel chain. I plan to stay at Candlewood in Amarillo in a few weeks but hopefully I will have a better experience
Don
1 晚行程
10/10
Loved the friendliness of the staff as I checked in and while going and coming. The room was very clean and had no issues.
Brenda
2 晚家庭旅程
4/10
staci
2 晚家庭旅程
4/10
Stephen
1 晚行程
2/10
Andrea
1 晚行程
8/10
The property was clean and the staff was very helpful. The beds were a little hard but over all it was nice
Eddie
2 晚行程
10/10
Heather
1 晚行程
6/10
myles
1 晚行程
10/10
Chuck
2 晚行程
2/10
James
1 晚行程
8/10
Michiel
1 晚友伴旅程
10/10
Dean
1 晚行程
10/10
Hallie
2 晚友伴旅程
10/10
.
Donald
1 晚行程
6/10
I really wanted to give 5 stars for this hotel because i loved the amenities and the full kitchenette. My TV remote would not work, somtimes my door key stopped working, and my room although clean had an odd smell enough so that i had to open the window..i think it was what they used to clean with. I saw other people also at the front desk complaining about their TV remote as well. I suggest not using such strong smelling cleaning supplies, and at least weekly checks of the remotes by staff.