4/10
We booked this hotel as it seemed near to where my uncle's funeral was being held. after driving around for almost an hour we found it. 1st sighting it looked lovely from outside, and once inside it was obvious it is being renovated. The reception desk manned by 2 people who did not appear to know quite what was going on they had me down for 3 bookings (only 2 made) said need to be paid for (was paid by c/c) then told I had already checked in approximately 40 mins prior to my arrival. They had put another guest in our room. Went for a meal in the pub area, on menu 4 choices of curry or a lamb dinner. Choose curry ate it but not hot and not very nice. Breakfast was a farce, no bacon, eggs over cooked, beans n tomatoes cold, Crossoints cold, the next morning was no better. The table where the tea/coffee was served was disgusting very dirty. The 2nd morning there wanted to shower, the drain was it was black muck and clogged with hair the sealant was mouldy, no shower taken only got washed. It is sad to say the 5 star on the door needs to be removed and the kitchen bringing up to standard asap or closing down. The staff have not got a lot of idea what they are doing they all appear to do be doing all types of running it from cleaning, to serving in the bar and food, to reception. They need more staff in all areas bring it up to standard before advertising via 3 areas which makes booking rooms very difficult, and a much better understanding of the English language.
YVONNE
1 晚家庭旅程
