Terrible service. I’ve never felt so unwelcome at a hotel before.
We checked in and were “greeted” by an uncaring front desk employee, Mark. Our request to upgrade the room was flat denied. Other questions were answered abruptly, usually with “no”.
The TV in the room did not work and the room was not completely cleaned. I called the front desk and Mark refused to move us to another room stating he didn’t know which rooms had working TV sets and he wasn't going to leave the front dest to find out.
The person on the front desk in the morning was very polite and offered his apologies for the TV and condition of the room.
Hotels dot com should give us the ability to identify hotels we would visit again or avoid. I don’t want this property showing up in my search results again.
Herbert
Herbert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月1日
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
It was good, met our expectations for the price.
SONDRA
SONDRA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Judy
Judy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
Stains in the tub, pool was to cold, cot was full of potatoe chips. Breakfast was good, bed & pillows were good. Water pressure & wifi not great. Overall 3.5/5
Trina
Trina (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
Girls trip
Easy check in
Friendly front desk
Close to casino
Clean
kathy
kathy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Normand D
Normand D (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Yves
Yves (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Vonnie
Vonnie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Room was very clean, staff was friendly. The only negative thing about our experience was the bed closest to the window in room 211 seemed to be broken and not comfortable
Kenneth
Kenneth (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
Would not recommend
Dirty, smelled like smoke, very rundown, small room, adjoining room not requested, bathtub wasn’t draining, nobody at checkout to talk to so just left keys.
Sarah
Sarah (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Cinia
Cinia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Josee
Josee (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Levi
Levi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Good value for money
Good value for money. Super comfortable beds. Friendly service.
Valerie
Valerie (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Rich-Art
Rich-Art (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
It was short and sweet
NATALIE
NATALIE (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
It was really clean which we appreciated
Nora
Nora (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
Great hotel
Great stay! Highly recommend this hotel. Not a lot of options in the breakfast buffet for someone who is vegan and someone with celiac disease, but that is the usual and we are used to that haha customer service was awesome! Very friendly.
Joseph
Joseph (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Megan
Megan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
Hotel was nice but very noisy
3am room above playing loud music and banging
So not able to sleep