I booked this hotel solely because of the photos of the relaxing pool area and so much needed r&r at the end of two weeks in India. I was never made aware at time of booking - false advertising on Hotels.com as well by not stating the pool is closed and there is massive construction going on.
Upon check-in, also no mention of pool closure. Front desk clerk only addressed my husband, not me, even though my name was on the booking. She even came back saying to him, “I can’t find your booking sir” even though I handed passports with mine on top and open saying “the reservation's in my name”. She just if ignored me. I had to redirect her again; obviously she found the booking. She then offered my husband a paid upgrade without even making eye contact with me. The whole encounter was sexist and frustrating. Because I booked and paid externally, she refused to take a credit card for incidentals and said we must pay directly after any food/service and emptied our mini bar. We are now hit with multiple charges for foreign transactions vs paying one bill at the end.
We were looking for the pool our next day and went into the spa to ask. The lady was confused and informed us of the closure/construction. We were obviously disappointed as were weren’t aware. We booked massages instead. They were ok but my lady answered a phone call half way through and left (unprofessional).
Lastly, room needs maintenance. Bathtub shows layers peeling off, too poor to use.
Do not recommend
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
ASHOK
ASHOK (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Comfortable stay
Lovely sized room with good amenities. Staff answered all questions I asked and provided a 4am car service to the airport as needed. Would’ve liked pool service, but good overall.
George
George (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月10日
Wilfred
Wilfred (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Mohamed
Mohamed (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Got upgraded 10th floor suites
phil
phil (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
mohammed irfan
mohammed irfan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Nice facility and good staff
Parameswaran Nair
Parameswaran Nair (2 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年11月13日
KAPIL
KAPIL (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
MANISHA
MANISHA (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
Well Maintained.
Ramaswamy
Ramaswamy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月1日
located in centre of the city
Arunkumar
Arunkumar (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
The staff were amazing, every query of ours was completed with speed and efficiency.
The breakfast options were excellent - no words to describe the selection and the taste!
I want to appreciate the chef who made sure that on our last day of our stay, we got to eat Poli ( a food item) since we said that their prepation was excellent.
Rishi the front desk was awesome in every which way. All in all, we have decided that when we come to Chennai we are only staying at Hyatt Regency. In
short Hyatt Regency has a client for life :)
Anuradha
Anuradha (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月25日
The staff were friendly
But TV was not working
Shanthi
Shanthi (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Very well maintained and clean property.
Excellent customer service provided by Mimi at the front desk and Issac, Vijay and Jallsl and all other staff . Throughly enjoyed our stay .
Khajana
Khajana (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月13日
Good hotel
Elmar
Elmar (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
KAPIL
KAPIL (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
THANGAVELU
THANGAVELU (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月2日
The things I liked about the property were:
The staff were friendly, the breakfast selections were great, the rooms were adequate size.
The things I did not like were:
The carpet in the hallway on my floor (3rd) was smelly, the rooms were not cleaned on a timely basis, and I had to ask for amenities.