Clearly stated on Expedia and communicated with hotel staff twice before trip that our check in time will be 10pm on that day. However, the staff failed to reserve a non-smoking room to us. At first, they gave us a key to a room that was already taken by other travelers, we feel so embarrassed to get into an occupied room!!!!! Such a disgrace to us, and the room occupiers. Then, the staff said only smoking room is available, so we have no choice but need to give in. Such a bad experience and will NOT recommend any one to go this hotel!!!!!!