My recent stay at Isleta Hotel & Casino was disappointing overall. The condition of the rooms left much to be desired—furniture was old and shabby, and several fixtures were in poor repair. The pull cord on the bathroom pocket door was missing, making it inconvenient to use, and the toilet paper holder kept falling out of the wall.
One of the more concerning issues was our experience with the Jacuzzi tub. When my son took a bath, we noticed dirt coming out of the water jets, which was alarming and unsanitary. Additionally, the room had a musty, old smell that made the environment less inviting.
Food options were limited and poorly stocked. The burger place downstairs was out of chicken, cookies, and Coke, and when we tried a sit-down restaurant, they also had no chicken available.
The pool area was also disappointing— the water was freezing cold, and my son’s lips turned blue from the cold. The hot tub was cloudy and dirty, which raised concerns about cleanliness and maintenance.
Overall, the hotel felt rundown and neglected. It seems like little effort is being made to maintain the property or ensure a quality guest experience. I wouldn’t recommend it based on this visit and hope management considers improvements to better serve future guests.