4/10 一般
2025 年 8 月 5 日
Terrible. Dirty room. Dirty vents throughout.
It was a terrible stay. Prior to arriving I logged into the Hilton app and selected the room my family and I desired. When we checked in at the hotel front desk, we were told that room was no longer available but the gentleman told us he could get us in another one on the same floor. He then handed us a room key but wrote on it, the number of a room that was 2 floors down than the one we chose. When i asked him, he said “oh I’m sorry, you’re right… there are no rooms available on that floor now”. I said it was okay.. went upstairs only to enter into a room with a DISGUSTING floor. I mean, dead spiders, food crumbs etc. I called to the front desk and the gentlemen said he would send housekeeping up. 2 hours later, no one had come. Called a 2nd time, a woman answered and said she would put in a request for housekeeping 20 minutes later, a woman shows up… walks into the room looking around and says “so i hear the room is not up to your standards”, i pointed out all the dead spiders and other things, and she said “oh i see that, but can you give me just a second, like 20 minutes max”, i said “sure that’s fine”. Went to dinner, came back about 2.5 hours later, to still, a dirt room.. i had received a text while out asking me how the stay was going, so i decided to respond to that with all of these issues. a gentleman calls me and apologizes and offers to give me a discount on our stay.. i take it, he says he will send someone up to clean and that happened about 1.5 hours later.
morgan
morgan (2 晚家庭旅程)
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