布吉拉古娜假日俱樂部渡假村 - 承塔萊

房間很大, 適合一家大小渡假休息

員工友善,早餐款式仍可改進,週邊環境不错,已第三次入住(自駕方便出入)健身室也算完備

The door lock out of order when every time I go back to my room. The staff repair it again and again. Very bad experience

房間大，泳池不太大，但整體環境舒服 ，早餐自助形式，雖不太豐富但也足夠， 酒店分左右兩翼，左翼是會員入住的，非會員的房間草地沒有那麼漂。

When checked in, room has cockroaches, dust was hanging on the ceiling, floor was full of dust as well. The person at reception answered the call and said will inform housekeeping to come, but after 20 min still no one arrived, when we called again, she was impolite and said she did her job to inform housekeeping already and it’s none of her business on whether housekeeping arrives or not. I of cos requested to talk to the manager who was very helpful and helped to arrange keep cleaning for the room the day after. Second occasion was when I asked if they have balloons for kids, the receptionist said he will ask the kids club for us and send it to our room if they have any, but he didn’t do so and the next day when I checked with the other receptionists, they know nothing and asked me to go and check with the kids club on my own, when I arrived, the staff said they have balloons and pump, but I have to help myself. This is the worst experience I’ve ever had with an hotel.