There were crumbs and a bottle cap near the beds when we checked into the room and the water provided also tasted very bad, but other than that the hotel was a great stay.
Destiny
Destiny (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2026 年 1 月 9 日
Very friendly staff, clean comfortable rooms, reasonably priced, nice location within walking distance to area stores and attractions, spacious indoor pool/outdoor hot tub area and large indoor/outdoor social areas. We absolutely loved the complimentary daily breakfast and nightly dinner. The night social area was nice and offered late night menu's with a good variety of items to order from.
Micheal
Micheal (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2026 年 1 月 8 日
The room was very clean and spacious. The beds were comfy and room was quiet at night. The breakfast and kickback were great… when you could fight the crowd and get anything. It was very crowded while we were there and the staff was great and working as hard as they possibly could, but there was just not enough staffing to handle the capacity. Long wait for drinks and food, often no plates, ran out of food items. More staffing for the food serving times is needed. Those employees were amazing, kind, and patient but more help would make for a better experience.
Stephanie
Stephanie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2026 年 1 月 5 日
Spotless rooms and extra comfy beds. All staff encounters were excellent, very friendly and helpful. Breakfast and evening snacks were a hit as well.
Jeffrey
Jeffrey (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2026 年 1 月 5 日
Clean room.. nice staff
gary
gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2026 年 1 月 5 日
Hotel room was spotless, nice bathroom with huge walk in shower. Pool and outdoor hotub were enjoyed by whole family.
Diana
Diana (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2026 年 1 月 4 日
Clean room, big bathroom, great breakfast, excellent staff.
Bryan
Bryan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2026 年 1 月 2 日
We had an amazing stay at the Pigeon Forge location. For such a busy week, the staff was courteous, and attentive. My only negative is that we did ask for a daily room refresh and despite it being noted in our account, there was some sort of communication disconnect with the housekeeping staff and we needed to ask for more towels and a refresh. However, the desk supervisor did offer to reimburse a portion of our last night’s stay for the inconvenience and not meeting expectations, which I felt was very generous! We will absolutely stay at this location again the next time we travel to Tennessee!
Nicole
Nicole (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 30 日
I stayed at the Drury in Orlando before and I loved it. That’s why I booked this hotel for 5 nights this time. The location was great. The hotel was new and spotless. However there are things need to be improved. Breakfast was good but stayed exactly the same for the five mornings we were there. The first 4 days, housekeeping only emptied the trash and provided clean towels. They didn’t make bed or clean anything ( floor, bathroom…). After we talked to the front desk, on the fifth day housekeeping did the above things plus making the beds but didn’t clean anything. We had to ask for toilet paper on the last day. If this is how your housekeeping works, then we probably won’t be back. The dinner snacks were a nice touch and much appreciated. But the room tidiness is much more important for us.