Our stay was pretty good, except there was dead ladybugs all over the balcony and inside the door. The wifi was terrible, .8 of a megabyte was the highest we saw. The room had damage to furniture and was, the closet door was just hanging with a broken track. The pool had someone's wig hair chunks floating in it and some food that wasn't cleaned up. There would be water hoses in the pool and in the jacuzzi left on the it would over fill the jacuzzi and it was ice cold and same with the pool. During that time the pool was not enjoyable to swim due to how cold it was. we had to notify staff multiple times that they forgot the hose on and they would apologize and turn it off but then we would have to wait around 6 hours for it to heat up to bearable temperatures to even swim which would only allow us about an hour or 2 of swim time before the pool closed.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2021年3月3日
Nice family friendly resort
The lobby area was beautiful. My room view was amazing. The room was newer (fixtures) but cleaning was minimal. Basic surfaces had not been wiped down at all or well. The pool area was nice and very spacious. The hot tub was also nice. I did not observe any staff cleaning these areas though. Nice place for a family, would stay here again just come with clorax wipes and water shoes.
Jlaine
Jlaine (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年2月23日
真實旅客
1 晚行程
Travelocity 真實旅客評價
10/10 完美
2021年2月20日
Marc
Marc (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年2月16日
ROSALIND
ROSALIND (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年2月16日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2021年2月16日
Almost Perfect
It was fine no issue. It would be great if they kepr restaurant menus on site.
CREDELL
CREDELL (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年2月9日
We chose this place for a romantic overnight. Unfortunately, the room that we chose was an adjoining room with a chatty kid next door. We were very happy that the concierge accommodated our request for a room change. Once that was settled, we enjoyed the clean room and woke up to an amazing view of the sunrise over Lake Michigan.
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2021年2月7日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2021年2月3日
Excellent location
Excellent location and facilities. Looking forward to return when things open up. Best pool. Need larger, more powerful whirlpool.
Dennis
Dennis (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年1月31日
Check out bias
Check out is at 11 and if you ask for late check out the same morning you get an extra 30 min. If you kiss their ass the day before they give you til 3pm. They’ll say the best they can do is 11:30am and that is just a lie
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2021年1月25日
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年1月19日
its so beautiful and peaceful, the people make feel welcome. I would definitely be returning here!
DG
DG (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2021年1月17日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年1月15日
Rocio Buendia
Rocio Buendia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2021年1月14日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2020年12月28日
Tim or Ruth
Tim or Ruth (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年12月19日
Nice overnight stay.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2020年12月17日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2020年12月15日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2020年12月10日
The staff is always so friendly n professional. Always enjoy staying there. Very clean rooms and the view of the Lake is amazing.
Mary
Mary (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2020年12月5日
真實旅客
7 晚行程
Expedia 真實旅客評價
10/10 完美
2020年11月25日
Rooms were spacious and comfy. Loved the scenery and hotel is beautiful. Loved the huge pool and nice hot tub!
Devney
Devney (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2020年11月20日
Beautiful Property - One Negative
Property was beautiful. Staff courteous and helpful. We were not able to take advantage of a lake view room (pet friendly rooms were park view). Lobby cozy with a great view. I'd like to come back in more temperate weather when I have time to take advantage of the grounds and hiking areas. Room was clean. Pool was huge. One and only complaint was the shower. Extremely low pressure provided what felt like a dribble of less than hot water. Paired with a slow drain, this made for a suboptimal visit after arriving late in the day. I could have contacted the desk for the drain issue, but the water pressure and temperature were not something that could be immediately addressed. I'll admit I'm overly critical of this issue, but on a short stay, it is a big part of the time spent. Hopefully all the rooms are not similarly affected. The setting and property is worth a second try.