We recently stayed at Bahia Principe Luxury Esmeralda and overall had a lovely experience. The property is absolutely beautiful—located right on the beach with plenty of palm trees, shaded areas, and umbrellas to relax under. The restaurant by the beach quickly became one of my favorite spots. The food was fresh, flavorful, and consistently delicious throughout our stay.
The service was generally good, and the staff was responsive when we had requests. For example, we asked to change the bed sheets and pillows due to an unpleasant smell, and they promptly replaced them both times. However, we did notice a few areas that could be improved—particularly the towels. There were plenty of large towels, but we lacked small towels for hands and a bath mat for when stepping out of the shower, even after mentioning it a few times.
The gym was excellent, and there were plenty of paths to walk around and enjoy the tropical atmosphere.
The staff checked in with us regularly, even before breakfast, to see how we were doing.
While we truly enjoyed our stay, we did find that our experience at RIU HOTELS felt more attentive.
All in all, Bahia Principe Luxury Esmeralda is a beautiful and relaxing place to stay, especially if you’re looking for a beachfront getaway with great food and a picturesque environment. With a few small adjustments in service details, it could be truly exceptional