The room was clean and the staff was attentive, but didn't care for the complimentary stale breakfast and month old coffee
Linda
Linda (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 11 日
My fiance and I checked in for a 3 day stay on 11/7/2025. We unfortunately had a family emergency and had to head back home after not even being there for an hour. After contacting them directly and Expedia (who we booked through) they have refused to give any sort of refund. This is extremely disheartening as the "No refund" policy leaves no room for empathy for unforeseeable circumstances. Emergency at home aside, I do not believe our stay there would of have been an enjoyable experience after seeing our room. The ceiling in the lobby and the bathroom of our room had terrible water damage and was visibly bubbling. The walls along the entire hotel were filthy. The room smelled of cat urine. There were dead gnats everywhere. Dirt, grime, and smudges on every surface. The blankets and pillow cases were stained. The pictures shown online are filtered or modified to make the rooms look brighter and cleaner then actually shown. I cannot discourage booking this hotel enough. If you decide to book this hotel, hope and pray nothing happens and you have to leave early because there will be no sort of refund. 0/10.