Hotel has no air-conditioning and fan. It's hot in Zurich during my stay in mid June. Need to open window but without insect prevention net. Window has spider nets and when open the window, the spider net dropped on my head. So terrible. Overall experience is not comfortable. Only recommend the free buffet breakfast.
PO LING HELEN
PO LING HELEN (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2015 年 6 月 26 日
Good location, big and clean room! best service!
the best service I have in Switzerland. Can find Matterhorn at room.. The room is so big and clean. I can really relax here. Front desk help guests all the time, not only solve my problem, when I just went closed to table computer to check weather, also asking if I need help and provide all the information. Even when I left for couple hours and got back, front desk also are nice to ask and continue the issues and conversations. Also food was good there. I would come back this hotel when next visit!
HSIN
Hotels.com 真實旅客評價
8/10 很好
2014 年 8 月 11 日
Nice hotel with friendly & helpful staff
We stayed in the hotel for 2 nights. Luckily our room was upgraded to a junior suite! The room was large and comfortable. The staff were very nice and helpful! And the breakfast there was great too. The hotel was located near to the train station which just took a couple of minutes to walk. We enjoyed our stay in the hotel very much!! And I definitely will stay in the same hotel when I visit Zermatt next time.
Shum Ying
Hotels.com 真實旅客評價
10/10 完美
2012 年 7 月 10 日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
S
Excellent customer service and attention. My room was comfortable and clean. I had an incredible view of the mountains from my spacious balcony. The designer bath salts and lotions, and soft, fluffy robe were such a treat after an overnight hike and climb of Matterhorn. Breakfast was exceptional, and offered fresh fruit, and anything else you could imagine. A completely luxurious stay and I will certainly reserve here should ski season bring me back to Zermatt!
Catherine
Catherine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Nicest hotel I’ve ever stayed at,
Jeffrey
Jeffrey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Excellent small room with a decent
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Wellness sehr schön wirklich heisses Dampfbad. Badeanzug ja/nein war nicht klar daher etwas komische Begegnungen in Sauna…
Andreas
Andreas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 20 日
Cedric
Cedric (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Adel
Adel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Loved the property. Nice rooms (we stayed in the junior suite), the spa and pool was a must after a long day of skiing, and location was very walkable. The only slight knock was the dining area staff (front desk was great) did not seem as friendly. Might have been an age thing as I was likely one of the younger guest (in my late twenties) but I felt a noticeable difference between how my wife and I were treated and the other couples.
Evan
Evan (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 30 日
The junior suite was very nice and the hotel staff and location were brilliant
scott Evan
scott Evan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 17 日
rattanasak
rattanasak (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
An excellent hotel for a ski vacation. The staff were all friendly. The breakfast was delicious. I would definitely come back!
Glenn
Glenn (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 5 日
Pitkä viikonloppu
Hotelli on ihan perus mukava ja melko hyvällä sijainnilla Huoneiden ovet ovat todella huonosti äänieristettyjä ja jokainen askel, keskustelu ja kolahdus käytävästä kuuluu huoneeseen kuin tehostettuna.
Palvelu oli muuten hyvää mutta aamiaisella palvelu oli kehnoa. Kaiken tilaaminen oli vaikeaa ja sitten kun tilatut tuotteet tulivat pöytään niin se oli töykeää.
Suksihuone oli hyvä ja kylpylä ok.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 22 日
Location is obviously the only thing going for this place.
Terrible food. Hotel is old tired and needs a complete refurbishment. Is stuck in the 1990s is cheap for a reason. Could live with the old decor but the breakfast was really not up to standard. Not in the same league as the other four star hotels in town. Disappointing. Nice staff with very little to work with. Not a towel in sight in the pool area- have to bring from the room. Boot room big enough for 2 people with the smallest ski locker ever seen and a rule of no boots in the boot room! Serving spoons instead of dessert spoons faulty towers in many ways