2/10 欠佳
2025 年 11 月 5 日
We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.
Kenneth
Kenneth (7 晚行程)
Hotels.com 真實旅客評價
