2/10 欠佳
2025 年 12 月 14 日
Hotel was absolutely disgusting. Lobby was dirty, including floors, walls, trash cans ect.. The room was terrible. Walls were all chipped up, broken window with tape holding it together - and the tape was peeling off, furniture including nightstands, desk and dresser all dirty and damaged significantly, bathroom tub was dirty drizzled with coffee or soda I’m assuming. The carpet along the walls was full of hair , dust and dirt. The beds were not even looked at since the room was such a wreck. I did inform the front desk and asked if I could get a refund and she denied my request but offered another room. I told walker through the new offered room and moved our things, the new room was not really any better I told the front desk- it atleast didn’t have a broken window. We were on a time frame and had to leave and the front desk said she would have to talk to management to do anything else. We returned 5 hrs later at 9:30 pm after our engagement and asked the front desk if management was able to discount room or do anything to accommodate our un happiness with the $240 room charge. The front desk lady was very hard to understand and was not able to help in any way. We asked for a receipt of charge and left the hotel not staying the night. With a hotel this dirty I could not rest easy that the bed accommodations would be any different. I did read reviews before booking and there were no red flags. I am very disappointed with the hotel and hotels.com.
Julie
Julie (1 晚家庭旅程)
Hotels.com 真實旅客評價