Friendly, speedy registration but then…
After a 10 hour drive, the grandkids couldn’t wait to get in the pool (which is why I booked this hotel) only to find the pool has been shut down (apparently for almost a week). Why we not notified?
After returning to the room, disappointed about the pool, I thought I would take a shower only to find the ceiling of the shower cracked and hanging down looking like pieces may fall. More disappointment!
Greg
Greg (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Our stay was excellent. Very comfortable and clean
Spencer
Spencer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Not worth it...
Alot of yelling and slamming of doors at all hours. Halls smelled like wet dog. My room door wouldn't lock after existing. It was left unlocked after house keeping.
Only 1 elevator worked. Loss power for about an hour and 30min.
Pool looked dirty. Ice machine was nasty....
Also poor job cleaning between guest, I drop the remote control went to retrieve it under the bed and there was a pacifier and pills and trash under the bed...
Ricardo
Ricardo (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Excellent and comfortable room and the breakfast was great. The pool was out of service unfortunately.
Bonnie
Bonnie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Always a good bet.
I've stayed here several times and the rating is always the same -top shelf. They introduced new pillow format, kind of like chicklets -thr pillows are wrapped up tight. A little weird but fine. The staff was pleasant and professional.
Charles
Charles (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月9日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Sarah
Sarah (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月26日
Whoever cleaned our room put cleaner all over our food that was in the refrigerator. We had a long road trip and could not eat any of our sandwiches, cheese and pepperoni.
Deidre
Deidre (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Andrea
Andrea (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Comfy bed/No working television, heat or phone
The room was very clean and spacious. The king sized bed was comfortable. However, the satellite television did not work even after having someone come look at it, the phone did not work and there were issues with the heat. The heat would come on but when the heat wasn't running, a constant breeze of cold air could be felt. We ultimately left the HVAC off and the room stayed at 70 degrees.
Megan
Megan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Monica
Monica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Angela
Angela (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月24日
Very plain
Not real good… very plain… door key cards were terrible… they went out twice… no pictures or paintings or decor… breakfast was below average
Robert
Robert (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
The staff were very friendly and helpful. Good place to stay for any trip.
Phillip
Phillip (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
brenda
brenda (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Decent hotel
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月17日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Hotel was very clean and quiet and nestled back in off the road.
Denise
Denise (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月14日
Pool Disappointment
We picked this property partially because it offered an indoor pool. We put on our swim trunks and found the pool had been closed since August 2024 by order of the health department. It's been 2 months why is this cool not fixed. Why is it's not listed as out of order on the website?
Ron
Ron (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月1日
The first room we were in does not have tub grips, so upon entering the shower I slipped and fell flat on my back. The second room the shower head did not work at all. The third room was at least a working shower but I did lay a towel down in the tub so me or my elderly mother did not fall again. I will not be staying here again.
Barbara
Barbara (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Good stay
Tai
Tai (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月25日
Staff was very friendly & ver helpful. We had problem with room keys not working several times each day of our 5 night stay! It was ridiculous! We had to go down to the front desk every single time for new keys, which also did not work, Their nighttime front desk gentleman was extremely helpful & several times had to come to open our door! He was particularly excellent. The free breakfast was pitiful…. Powdered egg patties & horrible gray/ looking sausage patties were the only hot food available & we wouldn’t’t even dare to eat them ! Juice machine was broken & so this was not available! !We settled for a bowl of cereal & yogurt….. does not compare to any other hotel chains’ free breakfast - the hostess there was especially nice, but she was not responsible for what was offered….will not book here again & we come to Huntersville several times a year - sorry !!!
Christine
Christine (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月23日
The breakfast was very basic. The juice machine had HOT juice, and the staff told me to just add ice to the drink. YUCK!
There was a weird smell of a floor cleaner or disinfectant in the lobby and even outside in the courtyard. It was pretty unpleasant.
One of the lights in the bathroom kept flickering.
The toilet kept running and we had to keep "jiggling" the handle to get it to stop.
(we were only there two nights, otherwise I would have requested another room, or perhaps left and stayed at another hotel)
Miriam
Miriam (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月22日
The front desk staff was exceptional.
I was there for a week.
The hair dryer never worked.
There was a hugh tear in the sheer curtains.
There was a rip in the comforter.
The bed was comfortable, everything was clean.