Our stay exceeded all expectations. The room was large & comfy. The entire property immaculate. But, it was the staff from valet, front desk, restaurant, bar & poolside that made our family feel like VIPs. The service was unparalleled. How nice to be greeted on arrival by Maeve & attended to poolside by John. We will be back!
Stephanie
Stephanie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
The best hotel in the area
The staff are extremely hospitable. Wonderful experience. We will be back.
Wael
Wael (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 21 日
We stay at four and five star hotels and this did not seem like a five star hotel. The level of service of a five star is just not there. I will relate good and bad points: when I got to the hotel after a long drive and ordered a Mai Tai the bar tender lady clearly did not know how to make drinks. You should not have people at the bar that don't know bartending. The next morning at 7:30 I went downstairs to order a cappuccino but was told that the "espresso machine has not warmed up yet" so I had to go somewhere else. It was very difficult to figure out how to turn the warm water on in the shower, there should have been signs. Apparently there is a tiny button you have to press and then turn the faucet to the "cold" direction instead of the "hot" direction (???). Also, the photos of this hotel look much nicer than the actual hotel. The pool is very small. No VIP benefits at all. On the positive side I liked the drawer type safe in the room, the glass water bottles, the pretty flowers in the lobby, the car service and cushy rug in the room.
Indra
Indra (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Newly renovated hotel. Beautiful place with friendly staff. Walking distance to Worth avenue and the beach. Great for a couples retreat or the girls weekend.
Yana
Yana (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Good food. Beautiful hotel. The staff is still learning but they will get there. They charged me again the 2 nights and I had to ask to fix it.
Rogerio
Rogerio (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Everything was really well done. Room was beautiful, comfortable, clean, and fresh. Staff was uniformly helpful, positive, and wanted to assist in whatever way.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Sai
Sai (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
What impressed me the most about my stay is the excellent staff they have on this property. Superbly helpful and attentive. My wife absolutely loved the design and details of this hotel.
The only negative thing I can say is that the sound from the lobby/restaurant travels into the room, especially having a room close to the front.
Aside from that, this is a great place to stay.
Sai
Sai (5 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Vishen
Vishen (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Definitely coming back!
Brandy
Brandy (2 晚行程)
Travelocity 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Great spot. Nice room
Kandice
Kandice (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Great centrally located property with very gracious staff and clean updated rooms
One suggestion is to have a hot coffee/water station in the lobby for clients to serve themselves
There were 5
People waiting for a hostess to go back into the kitchen and make cups of coffee for us thus delaying speed and elongating wait time so not efficient at all
Edward
Edward (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 23 日
The hotel was newly renovated top to bottom and gorgeous - lots of little details incorporated into the design. All staff were very helpful and accommodating. The biggest issue we had was the pool, a smaller area, felt more like a day care than resort pool. There were more babies and small kids there than adults and the screaming, splashing, and bathroom accidents on the pool deck prevented us from really relaxing or being able to even use the pool. I think management will need to do something to address this issue or risk anyone traveling without kids choosing to stay elsewhere.
Jessica
Jessica (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 22 日
What a great place. Stay here if you can.
Ryan
Ryan (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 17 日
Z
Brien
Brien (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 17 日
Brien
Brien (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Don’t hesitate to book
Very very impressive stay. Accommodations were top notch and the overall feel was very inviting but high end. Attentive staff were happy to go above and beyond when asked. Don’t hesitate to book, very close to the beach and they have a beach attendant there everyday.
Alexander
Alexander (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Amazing
Dean
Dean (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Would definitely recommend!
Yustina
Yustina (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 9 日
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Charles
Charles (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Wonderful!
Wonderful experience at the Palm House! The hotel is beautiful. The service was fantastic - everyone from the valet to the front desk to the bartenders/servers were very friendly and attentive our entire stay. Our room was large and beautiful with great amenities. The use of the complimentary house car was so convenient!
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
brand new hotel, was a great first stay. will be back.
Kaitlin
Kaitlin (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Need more chairs around pool
And a floor length mirror in the room Everything else was great!