I had heard great things about Liverpool and how friendly everyone was, plus I’d booked Hampton by Hilton as a slight upgrade from a more basic hotel and I was a bit disappointed. The bathroom was not spotless, the shower was broken. They fixed it, but I had to ask twice (once in the morning, once in the evening), the second day one of our ‘clean’ towels was clearly badly stained. One day the orange juice at breakfast was squash. Everything else was fine, but I had expected better.