We’ve stayed here before and loved it, but this time we were disappointed. It started with check-in, when we were asked to pay $25 resort fee, rather than the $13.50 on our reservation. Next, no one to help carry our bags up 2 flights of stairs. Eventually the check in person did carry one bag up. This hotel has NO parking. We had to move our car 3 times. No drinking water in our room. No hot water in shower. Loud music and barking dogs kept us awake. The hotel didn’t bother to turn on the lights by the pool for us. There was a dangerous drop off and the pool was very shallow without any warning. Jumping in or diving in could have been disastrous. When we went for our free breakfast, we were greeted with - do you want black coffee and dry toast for free or do you want to see a menu. The free breakfast included literally 2 tablespoons of yogurt and granola and a 1/2 piece of toast with a nice bowl of fruit. It’s sad to see this beautiful colonial Mexican hotel so poorly managed. We won’t be staying here again!
Marilee
Marilee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月25日
Authentic hotel in the center of town. Nice staff.
John
John (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Nice rooms great service.
Alejandro
Alejandro (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月29日
The staff were amazing. This is such a unique and beautiful hotel.
Carolyn
Carolyn (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月14日
The decor of the hotel was nice i loved the roof top restaurant and bar and pool.
Jose
Jose (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月13日
I had to change my arrival date and so I called the hotel to ask if that would be ok. I showed the hotel the proof from my phone log of date and time I called. The employee who gave me the go ahead didn’t contact Expedia as they were supposed to so my card was charged for the night before I arrived. They had rooms for us but said we would have to pay again since the reservation I had was paid for. I told them I wouldn’t do that and that I thought it was unreasonable. I will dispute the charge with American Express as well.
Carole
Carole (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月3日
Heberto
Heberto (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月1日
Esta Muy bonito, pero esta muy cerca de la iglesia que toca campanadas y musica en la madrugada y muy temprano en la mañana. Hay perros ladrando en casas vecinas por las noches, y los empleados también inician sus actividades temprano con ruido. No te dan letreros de no molestar o hacer cuarto, asi que quizas no saben que hay huesped dormido. La alberca muy bonita pero con muchos insectos asi que no puedes disfrutarla al 100.
paola
paola (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月9日
Room was beautiful and very comfy bed. We had a corner room that was over the main plaza. Snacks on roof bar area were delicious. They seemed very short staffed. If you are a light sleeper and there on weekend ask for room in the back. The weekend is packed with activities on the Plaza. If you like watching from your balcony you will love it.
Vala
Vala (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月1日
Jodi
Jodi (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年4月29日
Hirokazu
Hirokazu (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月26日
We had a wonderful stay in this very special boutique hotel. Staff, service, and dining experiences were exceptional. The location is in the heart of the plaza making access to shopping and exploring the town just steps away.
Anthony
Anthony (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月11日
The building itself is amazing and beautiful. Our room was massive and simply perfect- authentic with huge doors overlooking the square. Everything was lovely!
Shalyn
Shalyn (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月28日
Oscar
Oscar (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年3月25日
Beautiful setting, close to the Mission. Everything within walking distance and a short ride from the airport.
Bed was comfortable. Upstairs pool are was a little disappointing, Room just needed blackout curtains as the beautiful courtyard lights up all night.
Kris
Kris (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年3月21日
there was next to no hot water and it was extrememely loud- due to the live music in the bar- next door----as well as anyone on the stairs or on the common floor---can be heard if they talk.------ also the thin curtains allow all the light in....day and night---as there are lights outside the windows- on the inside court yard. --staff friendly----- very pretty, great location-oh, bed kept coming apart--- the top thin mattress--kept sliding off---there is also no desk--- so you have people outside their room siting on their lap tops having conference calls right next to your door....not a good place--ify ou are a light sleeper- or cant sleep with light, or sound bothering you----and if you do not mind cold low pressure showers
Ann
Ann (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年3月17日
The hotel is well decorated with beautiful art. There was a crying baby which could be heard everywhere so sound travels easily. The hotel was full and they did not have the room for my friends who had confirmed it so they had to find another place to stay which wasn’t easy.
Pamela
Pamela (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月4日
Jonathan
Jonathan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年2月28日
Absolutely stunning property.
NINA
NINA (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年2月25日
A beautiful property but the rooms lack windows. Also very few staff around to provide any service. Finally, I had to pay $90 tax when I arrived which was a surprise to me. I was told Expedia couldn't charge foreign tax. Is this true?
Cedar
Cedar (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月24日
Gorgeous property, kind staff! Such an experience!
Christan
Christan (2 晚浪漫旅程)
Orbitz 真實旅客評價
8/10 很好
2024年2月23日
The vintage motif and the location were the things we liked most about the property.
Suggestions would be to improve the lighting in the bathrooms and lounging areas of the rooms.
Hot water recovery in the showers and bathroom.