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Mansión Alcázar Boutique Hotel

4.0 star property
Boutique hotel in Cuenca with spa and restaurant

Choose dates to view prices

Located in Downtown Cuenca, Mansión Alcázar Boutique Hotel offers an upscale retreat with a cooked-to-order breakfast and on-site spa treatments. Indulge in aromatherapy, Swedish massages, or explore the garden while staying connected with free WiFi.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Spa
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Sauna
  • Steam room
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Business center
  • 12 meeting rooms
  • Airport shuttle

For families (6)

  • Babysitting (surcharge)
  • Full-sized refrigerator/freezer
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
$98 nightly
The total price is $107
Nov 30 - Dec 1

Why we love this property

Spa sanctuary
This hotel offers a full-service spa with aromatherapy, body scrubs, and Swedish massages. A sauna, steam room, and garden complete the wellness journey.
Boutique historic charm
This hotel in the city center features curated decor and a garden-view restaurant. Located in a historical district, the boutique property offers garden views.
Foodie paradise
A restaurant, cafe, and bar offer local and international flavors with garden-view dining. Free cooked-to-order breakfast starts each day.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Hair dryer
Bathrobes
Private bathroom
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Superior Double Room, 1 King Bed

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated, desk

Superior Twin Room, 2 Twin Beds

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized refrigerator/freezer
LED TV
Premium bedding
  • 688 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Traditional Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Premium bedding
Separate bedroom
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized refrigerator/freezer
LED TV
Premium bedding
  • 689 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104

What's nearby

  • Calderon Park - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • San Sebastian Plaza - 5 min walk - 0.5 km
  • Plaza Rotary Market - 10 min walk - 0.9 km
  • Río Tomebamba & Calle Larga - 12 min walk - 1.0 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 7 min drive
  • 14n - Antonio Borrero Station - 9 min walk
  • Luis Cordero (Hermano Miguel) Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Unidad Nacional Tram Station - 16 min walk
  • Parque del Molinero Tram Station - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jodoco Belgian Brew - ‬4 min walk
  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Mangiare Bene - ‬3 min walk
  • ‪Yaw - ‬5 min walk
  • ‪Café Del Zaguán - ‬1 min walk

About this property

Mansión Alcázar Boutique Hotel

Located just 2.2 mi (3.6 km) from the airport, Mansión Alcázar Boutique Hotel offers a shuttle (available 24 hours). You can visit the spa to indulge in hot stone massages, facials, or aromatherapy, and local and international cuisine is served at CASA ALONSO, which is open for breakfast, lunch, and dinner. This boutique hotel also features a bar/lounge, a sauna, and a steam room. Fellow travelers love the helpful staff and overall property condition. Public transportation is close by: Gaspar Sangurima Tram Station is just 14 minutes by foot.

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
    • Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Onsite garage
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

Working away

  • 24-hour business center
  • 12 meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Television in common areas
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 46-inch LED TV
  • Satellite TV channels

Home comfort

  • Heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Dining

CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 13 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.

Also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

Does Mansión Alcázar Boutique Hotel offer free cancellation for a full refund?

Yes, Mansión Alcázar Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mansión Alcázar Boutique Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is airport shuttle service offered by Mansión Alcázar Boutique Hotel?

Yes, an airport shuttle is available. The charge is USD 13 per person one-way.

What are the check-in and check-out times at Mansión Alcázar Boutique Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Mansión Alcázar Boutique Hotel and nearby?

Mansión Alcázar Boutique Hotel has a spa and a steam room, as well as a garden.

Are there restaurants at or near Mansión Alcázar Boutique Hotel?

Yes, CASA ALONSO offers local and international cuisine and garden views.

What's the area around Mansión Alcázar Boutique Hotel like?

Mansión Alcázar Boutique Hotel is in Downtown Cuenca, a short 7-minute drive from Cuenca (CUE-Mariscal Lamar) and 5 minutes' walk from Calderon Park. Travelers love the hotel's prime location.

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Mansión Alcázar Boutique Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Gardens
Breakfast
Location
Restaurant
Ambience
Bed
Fashion
Old town

What guests liked

  • Breakfast was consistently described as delicious, excellent, and a lovely experience with a great selection. (12 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The front desk staff were incredibly helpful. The garden is stunning and A Feast for all of the senses. The room was very comfortable and the hot water bottle they put in the bed at night made it incredibly cozy and delightful
Lance, 3-night trip

10/10 Exceptional

The best part of my stay eas the staff - they were incrredibly helpful.
TIMOTHY, 2-night trip

10/10 Exceptional

Fantastic stay. Great location and beautiful hotel.
Riki, 5-night trip

10/10 Exceptional

Wonderful!
Zimanta Layla, 4-night trip

10/10 Exceptional

The service was great at the lobby and concierge. The restaurant staff could have been a bit friendlier and alert. But otherwise great hotel, great location. Keep in mind the hotel is older so the floors creak a ton while walking.
Erika, 2-night trip

10/10 Exceptional

The staff went above and beyond to make our stay more than perfect! The hotel and property is so pretty and well kept! Nina, the general manager and her staff took care of every little details to make our weekend gateway a dream! I will come back to Cuenca just to stay here again. Thank you again for everything!
Marie Cathy, 2-night trip

10/10 Exceptional

Perfect place to spend a few days in Cuenca.
Rosa Maria, 5-night trip

10/10 Exceptional

Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary
Rajesh, 2-night trip

8/10 Very good

Great location. Staff was very accommodating. Upgraded to modern wing which was a huge upgrade. Breakfast was ok at best. Overall, very satisfied. I would return.
Ronald, 3-night trip

10/10 Exceptional

Excellent location
Jesus, 1-night trip

10/10 Exceptional

The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
DIDIER, 2-night trip

10/10 Exceptional

The place is so pretty and clean, the staff is very friendly and the location is perfect
yuri, 1-night trip

10/10 Exceptional

Great place with very friendly staff! Would gladly stay here again.
Patrick, 3-night trip

10/10 Exceptional

Food, location, staff and service are outstanding
Carlos, 2-night trip

10/10 Exceptional

Great Hotel
JOSE JOAQUÍN, 1-night trip

10/10 Exceptional

Hotel confused me for my sister who had a separate reservation. Even though I have platinum status she received the upgraded room. We had identified this at the time of checkin. Service by hotel staff was way beyond expectations. We had two non hotel issues and hotel staff went out of their way to resolve. Can’t say enough about the staff. Breakfast items were limited in types but items all were high quality so it balances out.
James, 1-night trip

10/10 Exceptional

Amazing place and the breakfast is super
Victor AGUIAR, 2-night trip

10/10 Exceptional

El Centro Historic Hotel

Just a one night stay to do some holiday shopping.
Kelly, 1-night trip

10/10 Exceptional

Wonderful customer service, magic place. Immaculate garden and very classy restaurant.
Christian, 2-night trip

10/10 Exceptional

Good place to stay
1-night trip

10/10 Exceptional

Very impressed by this beautiful hotel and its services. Every little detail was takenint9 account.
JAIME, 1-night trip

10/10 Exceptional

outstanding service. Lovely rooms. Delicious breakfast.
Carlos, 3-night trip

10/10 Exceptional

Great location- beautiful gardens — excellent help from the staff
Anand, 3-night trip

8/10 Very good

Nice colonial building
Juan, 3-night trip

10/10 Exceptional

Lot of history. Nice hotel
serena, 1-night trip