My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 29 日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Zakiyyah
Zakiyyah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Best Hotel around
Everything was Perfect
Bryan
Bryan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 29 日
Amir
Amir (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Friendly night staff
Night staff gentlemen was very nice and accommodating. This is typically rare when you show up past midnight. This starts the stay off good specially when tired. Thank you.
monique
monique (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Room had visible patching on walls and ceiling. Everything else was great!
Tonya
Tonya (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Friendly Staff and very clean!
Deborah
Deborah (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 31 日
Carlos
Carlos (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 27 日
Zeida
Zeida (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 25 日
Louise
Louise (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 25 日
Erna
Erna (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Andy
Andy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
very nice all around. nice breakfast, complementary drinks and snacks on Sat was awesome. We didn't have lunch due to our schedule so the snack was a perfect fill in before moving on to our next function. Thanks for the great stay!
Tammy L
Tammy L (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Great value, friendly and helpful staff.
Christopher
Christopher (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Leslie
Leslie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
It's in the safe area
OLADIPO
OLADIPO (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 24 日
Kiya
Kiya (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Robert
Robert (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Abigail
Abigail (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 21 日
Jerome
Jerome (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Kelly
Kelly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Clean safe, quiet environment, close to the airport