I need a refund. I was unable to check in, I wasted much time and felt highly frustrated. I had rung the hotel on Friday (the day for which I had booked the room) at about 7.30 pm to ask what the latest check-in time was. A woman answered and told me: "Any time, the website says 10 pm but it's wrong, there will be someone to check you in whenever you come". I said this was good news and I'd be there at around 11 pm. In fact I turned up at about 10 to 11 pm (or maybe quarter to 11) - but found no-one at the hotel. I rang and rang the bell and could see the empty reception room. I then telephoned the hotel but there was no reply - just an answer machine. I waited about half an hour and still no-one. So I went to look for another hotel in the area, tried a few but they were all fully booked. Went back to the hotel and found a young man outside the front door, shouting at length on the phone to someone about wanting to get in. I thought he was another frustrated guest but it turned out eventually that he was a new receptionist on his first day on the job but could not get into the hotel either. He was totally unhelpful to me and had probably turned up too late on his first day. He gave me a bad impression, neither of us could get in anyway, so I left after midnight feeling pretty desperate. Eventually I did find another hotel for the night. I am 75 and was carrying a very heavy musical instrument for an important event early the next day. I wasn't happy! Please let me know how to
