The hotel is very nicely designed and the spa facilities are amazing. Dinner at the restaurant was average, but staff were helpful and friendly.
Not all the reception staff were that friendly or helpful however - in particular, one lady was short with me, she actually did not listen to me properly and assumed I didn’t have a spa reservation so I had to stay calm and reiterate 4x that I already had a reservation whilst each time she got more annoyed..she got it eventually!
The extra payment for car parking is currently not explicitly mentioned in the hotels.com listing which would be good for the hotel to rectify and update this..