The rooms are too small for even a couple & a child but otherwise, spotlessly clean. Overall hospitality needs an uplift as I found the staff a little 'crude'. The warmth that we are used to in the Indian hospitality industry was nowhere to be seen but functional for sure.
Aiyappa
Aiyappa (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年10月12日
Very Good Property & looking forward to visit again
Pramjeet
Pramjeet (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年9月26日
Nice property and location
Sandeep
Sandeep (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2022年1月27日
nightmare
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
sagar
sagar (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年1月19日
Best experience
Mohammad Jahangir
Mohammad Jahangir (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年10月20日
Videet
Videet (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年10月12日
The food spread was impressive
Sundeep
Sundeep (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2021年9月24日
Dr.Khalid
Dr.Khalid (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2021年1月3日
Happy with our stay
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
Sakshi
Sakshi (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年1月3日
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
Alex
Alex (2 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年5月15日
We had a fabulous time at this Heritage property! Quaint rooms,scrumptious food specially the Wazwaan dishes.
Taher
Taher (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年4月13日
Super
Manoj Raju
Hotels.com 真實旅客評價
8/10 很好
2018年4月3日
Food could have been better.
Bharat
Hotels.com 真實旅客評價
10/10 完美
2016年7月22日
Charming, caring hotel with friendly staff
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.
Hazel
Hotels.com 真實旅客評價
8/10 很好
2015年5月23日
Great experie
This was a wonderful experience.
Kamlesh
Hotels.com 真實旅客評價
10/10 完美
2014年9月3日
Bukhatir and javed provided outstanding service
真實旅客
Hotels.com 真實旅客評價
4/10 一般
2014年3月27日
Not a pleasant winter experience
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning.
We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa.
Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.