2/10 欠佳
2025 年 9 月 1 日
Terrible experience - Reservation was not found...
I am writing this review to express my extreme disappointment with the service I received at this Holiday Inn location. I had a confirmed reservation through a third-party platform, but upon arrival, the receptionist could not find it.
To resolve the issue, a representative from the booking platform called the hotel directly. However, the receptionist on duty was completely unhelpful and showed no willingness to assist in locating or honoring my reservation. Their lack of cooperation and poor attitude made it impossible to resolve the situation.
As a result of the receptionist's failure to help, the booking platform was forced to find me a new reservation at a different hotel. This caused significant inconvenience and stress after a long day of travel.
I would strongly advise against booking at this hotel, especially if you are using a third-party reservation service. The lack of professionalism and customer service from the front desk staff is unacceptable.
真實旅客
1 晚家庭旅程
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