In the heart of Roker, The Roker Hotel offers a tranquil retreat with 3 restaurants serving Italian cuisine and kids' meals. Unwind at the coffee shop, explore nearby attractions via free self parking, or enjoy dry cleaning/laundry services for a hassle-free stay.
Situated by the ocean, The Roker Hotel, BW Premier Collection is a great choice for a stay in Sunderland. You can relax with a drink at the bar/lounge, and the 2 restaurants are nice spots to grab a bite to eat. Other features include a snack bar/deli and a terrace. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
43 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:30 AM
2 restaurants
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Traveling with children
Children's menu
What to do
Beach nearby
Marina nearby
Working away
2 meeting rooms
Conference center
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
Terrace
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Room amenities
Be entertained
LCD television
Home comfort
Heating
Portable fan
Electric kettle
Iron/ironing board
Sleep well
Alarm clock
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower/tub combination
Rainfall showerhead
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Free tea bags/instant coffee
More
Housekeeping (on request)
Special features
Dining
Poetic License - Overlooking the ocean, this cocktail bar specializes in soul food and serves lunch and dinner. A children's menu is available. Open select days.
1842 Café & Bistro - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Here's the breakdown, no surprises
Refundable deposits
A damage deposit of GBP 50 will be collected before check-in
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GBP 12.95 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-in between 11:00 AM and 1:00 PM can be arranged for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
Dining venue(s)
Meeting facilities
The following facilities are closed on New Year's Eve:
Bar/lounge
Dining venue(s)
The following facilities are closed on Sunday:
Dining venue(s)
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Also known as
Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland
Frequently asked questions
Are pets allowed at The Roker Hotel, BW Premier Collection?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Roker Hotel, BW Premier Collection?
Yes, there's free self parking.
What are the check-in and check-out times at The Roker Hotel, BW Premier Collection?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Roker Hotel, BW Premier Collection?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (19-min drive) is nearby.
Are there restaurants at or near The Roker Hotel, BW Premier Collection?
Yes, there are 2 onsite restaurants, featuring soul food and ocean views.
What's the area around The Roker Hotel, BW Premier Collection like?
The Roker Hotel, BW Premier Collection is located on the waterfront in Roker, a short 15-minute walk from National Glass Centre and 13 minutes' walk from Whitburn Sands.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
The Roker Hotel, BW Premier Collection Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Bar
Food
Breakfast
View
Lobby
Location
Bed
Restaurant
What guests liked
Breakfast was excellent with good choices and freshly cooked options. (26 reviews)
The property's beachfront location offers breathtaking views and easy access to the beach. (11 reviews)
Parking was easy, plentiful, and safe with a convenient location. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Aug 14, 2025
1 night stay
Comfortable room with great breakfast
Simon
Simon, 1-night trip
10/10 Exceptional
Jul 28, 2025
Excellent stay
We have stayed here many times, always so welcoming and friendly.
Jill
Jill, 2-night trip
10/10 Exceptional
Jul 13, 2025
Amazing hotel
The hotel and staff are lovely - I would highly recommend staying here. Beach location - perfect !
Michelle
Michelle, 1-night trip
10/10 Exceptional
Jun 8, 2025
Great stay , excellent location
Julianne
Julianne, 1-night trip
10/10 Exceptional
Jun 16, 2025
Very clean and comfortable room at a nice location and the staff were helpful too.
Anjum
Anjum, 1-night trip
10/10 Exceptional
May 30, 2025
The hotel and bar staff are amazing - lovely location too
Michelle
Michelle, 2-night trip
10/10 Exceptional
Jul 30, 2025
Great location
Delightful beach front hotel. The outside belies the comfort inside.
New Bistro style restaurant is excellent, great food & an extremely comfortable room . Friendly & professional service .
Sheila
Sheila, 2-night trip
10/10 Exceptional
Aug 24, 2025
My flight arrived early morning and the Team made a special effort to check me in early, despite being fully booked - 11.15! This was very much appreciated 🙏. Thank you,
KEVIN
KEVIN, 1-night trip
6/10 Good
Aug 19, 2025
Sea View.
It was ok. Did not think room should have been classes as sea view as hotels name sign blocked view.
Ros
Ros, 2-night trip
10/10 Exceptional
Jun 7, 2025
Loved the character of this hotel.
Staff was very friendly
stephanie
stephanie, 4-night trip
6/10 Good
Aug 22, 2025
Average
Bed was extremly soft and old, the room was ok but the hotel need a makeover.
Only cleaning every 3 days. Its sad when you only have 2 nights.
Troels
Troels, 2-night trip
10/10 Exceptional
Jul 28, 2025
Great View and sublime decor
Room really good with wonderful view of lighthouse and sea. Had to wait as room was not ready on check-in. Very busy on arrival due to 2 weddings taking place at hotel. Decoration of hotel is sublime and very unique. Breakfast was very tasty and plenty to enjoy. Worth a visit.
Paul
Paul, 1-night trip
10/10 Exceptional
Jun 15, 2025
Such a lovely hotel. Would highly recommend !.
Michelle
Michelle, 3-night trip
10/10 Exceptional
Jul 20, 2025
Roker riviera soul event
We went for a northern soul event and also stayed there day and night everything was fantastic the room was very nice and clean the event was excellent if they put events like that on we would definitely be there again
James
James, 1-night trip
10/10 Exceptional
May 19, 2025
Excellent location and ac
The Manager was extremely helpful. I would highly recommend staying here.
Michelle
Michelle, 2-night trip
8/10 Very good
Jul 20, 2025
Lovely hotel for a coastal break
Fabulous professional and helpful staff. Room was nice and clean and basically fine if nothing special. It was also lovely and quiet but it was uncomfortably hot and the small fan provided wasn’t really adequate. The breakfast was good with a plentiful supply of hot and cold items and fresh eggs cooked to order. We enjoyed an evening meal in the bistro which we found to be good value too. The hotel is in a beautiful location overlooking the seafront and very close to a gorgeous area of coast. We would certainly return.
Verified traveler
2-night trip
10/10 Exceptional
Mar 19, 2025
Great place to stay very helpful staff
Amanda
Amanda, 1-night trip
4/10 Fair
Aug 16, 2025
Tired hotel, terrible breakfast service
Stayed in room 111, large room and bathroom but looked out to a brick wall. Room was upstairs, across the corridor and back down some stairs! The was a dirty towel left at the side of the bed. Beds were comfortable and good shower. Breakfast was terrible! Went down around 9.30 and there was nothing left, I asked for more bacon and went back twice before it was replenished. No plates or cups left, very poor and disappointing. Nice large outdoor seating area overlooking the sea
Catherine
Catherine, 1-night trip
8/10 Very good
May 24, 2025
Great room with a seaview. Breakfast excellent and good price. Recommended.
Alan
Alan, 2-night trip
8/10 Very good
Jul 6, 2025
2 night stay.
Nice hotel staff pleasant. Food very good both breakfast and evening meal. Room no view at all, pillows not great. Shower good. Free parking but you have to register your car. Area nice beach good. Easy walking. Would recommend and will return.
andrew
andrew, 2-night trip
10/10 Exceptional
May 19, 2025
The jetted tub is fabulous. The view was wonderful.
Verified traveler
1-night trip
10/10 Exceptional
Mar 20, 2025
Location is good for me, when I’m travelling for work
Great views to beach, from my room
Staff very friendly, good atmosphere, food is excellent
Highly recommend
Mark
Mark, 1-night trip
10/10 Exceptional
Mar 13, 2025
great location and fabulous Views very friendly and helpful staff
Steve
Steve, 1-night trip
10/10 Exceptional
May 27, 2025
Lovely helpful receptionist. Great room. Very reasonable priced. Tasty breakfast. Great bar & outside area. Would certainly return here.
Alison
Alison, 1-night trip
10/10 Exceptional
May 19, 2025
Lovely seaside hotel
Great location on the seafront. I had a room with a sea view, which was lovely. The staff were friendly and the breakfast was excellent. They gave me a takeaway box on the last morning. I highly recommend the Italian restaurant next door and there are great cafes along the sea front walk.