I don’t normally write reviews, but I booked this place because I’d been for breakfast a few times and enjoyed it so trusted the brand. On arrival, we had to wait a while for someone to arrive at reception but once greeted we were allowed early check in which was great! The staff member was really nice and explained the policies well. We checked into room 109 which was a fair treck up and down the hotel. The room was smaller than it looked on the photos, and I thought I might have been given a lower room than booked. The room had everything we needed which was great, but was a little dated. There was a dead spider on the floor, a few marks on the walls, and although surface clean could have done with a deep clean in the bathroom especially. The bed and pillows were lumpy and cheap feeling and we didn’t sleep very well. The room had very thin walls and we could hear the next room turn their taps on in the morning, as well as being woken up to other people coming back to their room after 1am as the stairs were right by our room. I felt for the price I paid, I expected something a little fresher, comfier and quieter. But the staff were quite nice. We met up with family for breakfast and had the buffet but hardly anything was left, I did expect more food to be available. But in the past I really have enjoyed their breakfasts to order and will go again for that! In any case, my stay was not as comfortable as I’d hoped for the money, but all the staff were doing their best!