Awesome location and great staff. Restaurant and bar with great food.
sean
sean (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 19 日
Our room became invaded by trout flies in the evening. The manager called us “naughty” guests” for opening our windows which we shouldn’t have done but the sign about trout flies was small and not brought to our attention. The manager gave us a vacuum to deal with fly situation. Not great people skills!!
Virginia
Virginia (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Our stay at Wai Ora Lakeside Spa Resort had some great highlights. The lakeside location is wonderful, allowing you to hear and enjoy the water with easy access from the hotel. The staff were fantastic and very helpful throughout our stay. While the overall atmosphere was quieter and more laid-back than we expected, it was still a peaceful getaway. It might not have had all the amenities we anticipated, but the serene environment and the friendly staff made it a nice experience overall.
Ashley
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 15 日
Beautiful lake view and nice room. I didn’t use the spa.
David
David (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 11 日
Out of town
The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities.
However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.
Lynn
Lynn (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 7 日
Freundliches Personal. In die Jahre gekommene Anlage. Bilder in der Beschreibung entsprechen nicht mehr der Realität. Poolwasser war gelb und nicht einladend für ein Bad. Der Glanz der letzten Jahre ist verschwunden.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 7 日
Disappointed
It was ok. Location ok by the lake with a short drive in the centre of the town. We had expected to have better facilities for self catering but as it has a restaurant I guess that’s not to be expected but we found the menu in the restaurant so uninspiring that we didn’t bother trying it. With patio doors right the way across the front of the room there was a lack of privacy for dressing/undressing and the bathroom was very small with a lack of hooks for hanging clothes etc whilst dressing so quite awkward unless curtains were kept closed all the time.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 5 日
This property is in a beautiful location by Lake Rotorua. The beds were comfortable and everything was clean. Howver, the spa facilities were unusable. The place seemed tired, and the staff jaded. They were slow to respond to reasonable requests, or simply did not respond. Eg when we asked for a few more hangers. The fridge was turned off but we were not told to turn it on, which could have been a problem with medication needing to be kept cold. It took them almost hour to serve breakfast and we were the only ones there! The pool was very cold and therefore unusable. I am sorry to say that it was an unsatisfactory start to a two week roadtrip. We had a problem with midges on the first night as we had not been told to keep doors and windows shut. We were not given any concessions for the inconvenience.
Angela
Angela (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 28 日
Bugs everywhere and very dated everything.
Sean
Sean (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 23 日
gute Erfahrung
Ralf
Ralf (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Awesome quiet spot on the lake, perfect if you have a car to get you around to the local spots. Airport 5 mins away, lovely staff that had all the intel on the what-to-dos.
Jacuzzi and massages were a bonus
Julian
Julian (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 20 日
Phillip
Phillip (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 15 日
This is the second time I’ve stayed here and it’s been good. The room we booked was perfect area was good but we didn’t have hot water in our room for the few days we stayed there which was a bummer.
Leiana
Leiana (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 15 日
Close to lake, quiet, safe, clean, excellent service, plenty of on site amenities
John
John (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 14 日
Divikesh
Divikesh (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 12 日
We enjoyed our stay the staff were lovely. The accommodation was clean. They are in the middle of completing some maintenance the property will be amazing once this is completed. Will definitely stay again.
Nicole
Nicole (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 9 日
Staff were not warm or friendly. Room was dirty - showers were yellow and worn.
There is no way this is a 4 star property. You can see how it might have been in the past but it certainly is not now.
Chris
Chris (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Other than a “dead” deadbolt on our room door it was exceptional
Patsy
Patsy (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 5 日
One of the staff was ridiculously rude and unprofessional. I followed up with a request that was agreed upon by a different member with the said rude and unprofessional staff, they refused to offer us the service and was dismissive and disrespectful. Eventually they agreed to provide the service again, however we waited for more than an hour so we sorted out our situation between ourselves. We bumped into the said team and they spoke about us in a bad manner in their own language - which I happened to understand. I did confront them and said I do not deserve to be treated this way.
The resort itself looks like it has given up on renovations since late 90s to 2000s, in conclusion this is the first time ever I’m providing such a low rating.