I reserved a room and pre-paid for it. I was informed that the hotel was being remodeled and did not have a working elevator when I arrived at the hotel NOT before. The person at the front desk could not accomadate us. We were expected to go up 3 flights (floors) of stairs with our luggage. Some of the people with me could not walk up the stairs. So we were NOT able to stay at the hotel. And the hotel would NOT refund me my money.
T
T (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Karina
Karina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Good stay. Our commode was broken. We literally had to take the back off to manually flush it every time. Asked for a manager to call us after checking out to see what we could do. I mean I’m pretty sure that is not the way it works. But not call. Charged full price.
Meredith
Meredith (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Nice People, Nice Stay
Nice and friendly personnel, clean hotel. The only problem (and this is not a fault to the hotel) was they had no Wi-Fi and the elevators weren’t 100% functional, this was due to a recent thunder strike on the hotel’s electric system. Either way, we were satisfy and will return here in the future.
Felix G
Felix G (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
Jordan
Jordan (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月31日
I accidentally booked the wrong day and asked if they could switch my day for the correct day and the person at the desk said no so i had to book another room and it was no refunded. Also the wifi didnt work and the elevator didnt work and my room was on the 3rd floor
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Disappointed
Hotel was not very clean. Couches and cushions in common area were dirty and looked unkept. Elevator was broken. The beds were hard and had cheap comforters. Was not what I normally experience from Hampton Inn and suites.
DONNA
DONNA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Great stay! Nice staff, nice rooms, clean!
Romy
Romy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月19日
Site was under construction, elevators didn’t work , and noisy . Attendant was rude like she didn’t wanna be there .
Paul
Paul (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Francisco javier
Francisco javier (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Marissa
Marissa (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月30日
No Elevator Service & Going Upstairs with Luggage
Told it’s no elevator service upon arrival. Could get cancelation if I wanted by staff but it was late evening and it was near family. I got 2nd floor nothing available on first floor. I have diagnosed back strain, no lifting, transfers rolling luggage up 2 flights of stairs. Wasn’t friendly to me or my body. So nothing was available for me to change hotels for my trip. So No I wasn’t pleased and I got text messages asking about my stay from staff. I didn’t bring muscle relaxers on this trip so it was very uncomfortable this holiday. I will be seeing my doctor Tuesday morning again. I should have been informed before arriving there about elevator issues in advance. My thoughts are tell people who booked online what’s going on instead of putting helpless people on the spot. I had no where else to go and affordable at last minute. You can refund my money for my stays. A stranger saw me struggling with luggage and items and he took them from me and put into my car. Going up & down stairs. Return my money or give me free stays somewhere else of my choice that has everything working. Refund Thank you for nothing but bad service and business. Not good place to be anymore
Kay
Kay (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月28日
Discomfort
Not so good:
I reserved and stayed there for 2 days and would have stayed longer but the elevator was not working. We had to use the stairs and they did not offer any compensation for the inconvenience. I was not informed ahead of time otherwise i would have stayed at a different place.
Art
Art (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
Not satisfied
The elevators are still not working since my visit back in August. I have health issues and can not be climbing stairs. It has been 3 months and the issue with the elevators are not fixed. I chose to stay here because it's close to my family but considering other hotels. I pay all this money and the issue is still not fixed.
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Business Trip to FtWorth.
Room was nice. Kind of dark, need bettter lighting and had cheap toilet paper. Breakfast was very good . Friendly staff. Noisy as hell during day with renovations on 4th floor above.
Edward
Edward (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Thomas
Thomas (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Emily
Emily (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月4日
Worst stay
From the check in to I checked out was awful. The young man checked another person in my room.
The room had a lamp that was torn
Came back later on and the young lady told me she had it under control but didn’t because the room was under someone else name. This was the worst stay. I will not be back
Lakisha
Lakisha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
10/10
The hotel is a little dated but clean and affordable. Breakfast was very good and the staff was cordial. Very nice place to stay the evening.