2/10 欠佳
2025 年 8 月 3 日
A disappointing lack of care for their guests
We upgraded our room to a suite with a king bed. The room was tired but the bed was ok. The room was overlooking a nice piazza which we thought would be a nice touch. We had a choice to get one not overlooking the piazza but not knowing any better of what was to come we chose that one. We had two nights in that room with spontaneous parties taking place on the piazza till early hours (4-5am) which you felt you may as well be a part of as the windows in the room were not soundproof. It is a shame that when we were given a choice we were not told about the very noisy piazza outside. We went to the reception to change the room but the other suite was no longer available so the receptionist promptly suggested an upgrade to another suite otherwise the only available option was a shabby twin room which we took because we didn’t want to pay any more money to this hotel. We expected that an upgraded suite should be offered without extra payment but to suggest we should pay even more for this tired hotel was definitely not what we wanted to do. There was also no acknowledgment of our complaint. It was like “well it is what it is what do you want me to do about it”. We thought that staff could get police to disperse the party. Breakfast is very basic and in all honesty we would say don’t bother even to go up for your ‘one egg’ as that’s apparently the hotel policy. The rest is very basic, in small quantities and not topped up quickly enough.
Katarzyna
Katarzyna (4 晚行程)
Hotels.com 真實旅客評價
