There are not enough words to express how much we loved our stay! Every single member of staff was friendly, welcoming, helpful, chatty and all went above and beyond to make our stay the best possible. The villa was exceptional with the most fantastic infinity pool overlooking the jungle.
Justin
Justin (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
El hotel encantador Es un sueño elegante de Super lujo
Jose
Jose (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Fantastic oasis on the heart of Ubud
Outstanding hotel in every way! A beautiful setting, amazing views and exceptional rooms/villas. If you want something special, then Sanna Ubud is the right choice. We had a butler pool villa - absolutely exceptional and the staff are amazing! They can’t do enough for you. The area is perfect - close to all the attractions you might want to see when in ubud! I would 100% stay here again! Highly recommend !!
Beautiful resort grounds however food at the hotel was not great! Our room was close to the restaurant and we could hear the music playing all night even with our doors closed.
One of draw cards to this place was its Spa. Unfortunately during our stay the travelator was not working due to maintenance which would require a steep climb of 100+ steps back to the resort. Not ideal and we weren’t notified of this until our check-in. Understandable that maintenance needs to take place but please don’t keep changing the days of when this would take place as it meant we had to keep changing our spa date which then led to not being able to attend the spa as there were no available times when the travelator was operational.
Mozzie spraying also took place during our time there and again not prior warning this would happen before our checkin.
This place has the making of being a superb 5 star resort but needs to learn the finer details in what makes a resort stand out from the rest. Good food, communication and attention to detail (in my opinion).