So many midtown NYC hotels are like this. Grimy, small, unreliable, smelly, dilapidated etc. The mindset is "well, it's New York!" or that you should be grateful to have anything at all. It's bonkers. No fridges, No Ice, No gym, front desk workers that get mad at you for asking for help. Small rooms. Beds that are chipping and falling apart. Mildew filled shower curtains. Windows that look out to the side of a building. Thin walls. The worst part was elevators that don't work. Climbing a tiny staircase up 9 flights wasn't exactly my idea of hospitality worth paying for. I wish I had a refund but don't like being a Karen. I guess I'll just type about it. Horrible hotel.