We arrived early evening but couldn't check in because the person at the front desk wasn't trained for that position & didn't want to make a mistake (we had reserved & prepaid through the hotels.com app). We waited for the actual front desk staff to arrive, but after about a half hour we decided to go get dinner & come back. We returned about 9p & got checked in immediately. We suspect someone didn't show up for a shift & there was a gap in the coverage of the desk, but of course we don't know what happened or why. However, the rest of the staff were talking about it as we got settled in & even the next morning at breakfast.
(Management should train the staff in a bit of professionalism--the gossiping was quite audible to any guest in the area!)
As far as the hotel itself & the room, it was decently clean & modern. We had a king size bed that was quite comfortable! The bathroom was nice as well.
Breakfast was ok. My husband didn't care for the rubbery omlet but liked the biscuits & gravy. I had either grits or cream of wheat with maple syrup, which was tasty, & the coffee with real half & half was good.
I will say if you want fruit or yogurt or juice, go early to the breakfast. None of that was available when I went, & breakfast was supposed to be available for at least another hour.
All in all, though, a comfortable stay for a night.