Customer handling at reception, check in and check out process is poorly managed .
Also team leaders seems not customer or staff friendly. Overall it's ok
madhan
madhan (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月12日
murad
murad (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月11日
Overall it’s a good stay & their breakfast was too good as well. Staff was very friendly & helpful but had 2 major issues 1) too many ants under the table when I moved it & under the bed was also not cleaned enough & 2) found plastic in food we ordered for kids. Hotel manager on duty & staff fixed both of them once informed but issues leaves behind one impression which you can’t forget, specially when you have 18 months old with you. Had hot water issues too when we check-in on very early morning which they were able to fix in the morning only.
Cleanliness & perfectness of the room should be their first priority to be cheked when they give room for check-in.
Utsavkumar
Utsavkumar (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月11日
Again excellent
Excellent hotel
gareth
gareth (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月11日
Excellent
New hotel, very clean, very efficient, less than 5 min to airport departures, bargain price
gareth
gareth (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
I got a inflammation in the eye during my stay at the hotel. The staff arranged a meeting with the doctor. They also arranged the prescription afterwards, so I got it to the hotel room.
Thanks for everything.
Roland Mikael
Roland Mikael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月6日
Amit
Amit (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月5日
Gayle
Gayle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Guy
Guy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月26日
Karan
Karan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
It was awesome stay. I came for business 1 night and great service, clean room, lobby and breakfast was fantastic
SURESH
SURESH (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
VIKAS
VIKAS (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
It’s worth it!
The Aurika is the best hotel I have stayed in while on Business Trips in Mumbai. This was my second stay at them & it was amazing- yet again.
Highly recommend.
Cathrn
Cathrn (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月20日
Agréable séjour
Proche aéroport et hôtel silencieux
Aline
Aline (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月20日
Hansa
Hansa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Great hotel, first class rooms and service. The hotel is well maintained and clean
Gerald
Gerald (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
BOOKYUNG
BOOKYUNG (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
Overall, it was good, but one thing I didn’t understand was that the hair dryer was locked in the bathroom and couldn’t be moved. The cord was too short to use while standing.