My first room had some issues with the tv, outlets, and room temperature. I made the staff aware, they were very accommodating, polite and offered me a room upgrade at no extra cost. I accepted the upgrade reluctantly, as not to be a bother, and it was wonderful. They checked in to make sure the upgrade accommodations were satisfactory, as the staff wished me to be comfortable and happy with my stay. I do not recall the gentleman’s name that worked with me, but he was very professional, kind, made me feel welcome and valued as a customer. I would happily stay there again and have recommend it to others. Thank you for the hospitality. Excellent place to stay, loved the bar vibe, and look forward to visiting again soon.