To start with, the young man at the desk was excellent...friendly, professional, and helpful. The first room we had did not have any electricity. We told the desk and the young man fixed the problem while we went out to eat. When we got back to the room we did have power, but then we discovered the bathroom sink was leaking all over the floor and the sofa was stained. After going back to the desk, the young man gave us another room, which was fine.