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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with outdoor pool, near Puerto Cancun Marina Town Center

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Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, pool loungers
Terrace/patio
1 bedroom, hypo-allergenic bedding, individually decorated
Exterior
1 bedroom, hypo-allergenic bedding, individually decorated
Unwind in Downtown Cancun at Pachamaya Suites, Wellness Spa, Retreats. Tee off on the 18-hole golf course or indulge in a rejuvenating Thai massage and aromatherapy treatments. Enjoy a meal at Chamana restaurant, explore the art gallery and designer stores or relax by the outdoor pool with free cabanas.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Gym
  • Pet-friendly
  • Spa
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • Meeting rooms
  • Airport pick-up service
  • Area shuttle
  • Beach shuttle

Feel at home (5)

  • Garden
  • Terrace
  • Dry cleaning/laundry service
  • Free self-parking
  • Outdoor swimming pools
The current price is HK$365
HK$477 total
includes taxes & fees
14 Sept - 15 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Double Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Executive Suite, 1 Double Bed

1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

1 bedroom, hypo-allergenic bedding, individually decorated

Family Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 8
  • 4 Twin Bunk Beds

View all photos for Grand Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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  • Pool
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8.6 out of 10, Excellent, 2,142 reviews
The price is HK$760
HK$953 total
includes taxes & fees
29 Aug - 30 Aug
The Westin Resort & Spa, Cancun
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About the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport pickup service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • The Healthy Place
  • ‪El Socio Naiz - ‬4 min walk
  • Zereno Cafe
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk

About this property

Pachamaya Holistic Wellness & Spa

At Pachamaya Holistic Wellness & Spa, you'll be a short five-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps or aromatherapy. An outdoor pool, a fitness centre and a terrace are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets stay for free (dogs and cats only)
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free uncovered on-site self-parking
    • Wheelchair-accessible van parking on site
DONE

Transfers

    • Airport pickup on request (available 24 hours a day)*
    • Train station shuttle on request (available 24 hours a day)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Off-site

    • Area shuttle within 100 kilometres*
    • Beach shuttle*
    • Shopping centre shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only
    • No alcohol served on site

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–1:00 PM
  • Restaurant
  • Coffee/tea in a common area
  • Shared fridge
  • Water dispenser

What to do

  • Golf privileges
  • Beach shuttle (surcharge)
  • Pilates classes
  • Yoga classes
  • Scooter/moped hire
  • Shopping
  • Ecotours nearby
  • Cave exploring nearby
  • Wildlife viewing nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Meeting room
  • Co-working spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Beach towels
  • Electric bike charging stations
  • Golf caddy on-site
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Fitness centre
  • Adjacent to a golf course
  • An outdoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Spa services
  • Golf clubhouse on-site
  • Massage/treatment rooms
  • Music library
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Accessible bus station shuffle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • Eco-friendly cleaning products provided

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

Chamana – On-site restaurant.

Fees & policies

Refundable deposits

  • Cash deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person
  • Airport shuttle service is offered for an extra charge of MXN 750 per vehicle. Maximum occupancy 10
  • Cruise ship terminal shuttle, ferry terminal shuttle and train station pick-up services are offered for an extra charge
  • Local area shuttle service to the beach, casino, shopping centre and theme park is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Frequently asked questions

Does Pachamaya Holistic Wellness & Spa offer free cancellation for a full refund?

Yes, Pachamaya Holistic Wellness & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pachamaya Holistic Wellness & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.

Are pets allowed at Pachamaya Holistic Wellness & Spa?

Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Pachamaya Holistic Wellness & Spa?

Yes, there's free self parking.

Is an airport shuttle service offered by Pachamaya Holistic Wellness & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.

What are the check-in and check-out times at Pachamaya Holistic Wellness & Spa?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.

Is there an on-site casino at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Pachamaya Holistic Wellness & Spa and nearby?

Have fun with nearby activities such as boat tours, fishing and jet-skiing. Additional recreation on-site includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and spa services. Pachamaya Holistic Wellness & Spa also has a garden.

Are there restaurants at or near Pachamaya Holistic Wellness & Spa?

Yes, there's an on-site restaurant, Chamana.

What's the area around Pachamaya Holistic Wellness & Spa like?

Pachamaya Holistic Wellness & Spa is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

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Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Everyone was friendly! So quiet and peaceful.
Danielle, 4-night trip

10/10 Excellent

Good!
Gabriel, 7-night trip

10/10 Excellent

The hotel was excellent!
Luyue, 2-night trip

8/10 Good

Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
BIK FUN, 1-night trip

10/10 Excellent

I loved the staff and the facilities. Excellent!
Jorge, 1-night trip

8/10 Good

We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing)
Mikael, 4-night trip

10/10 Excellent

Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Marian, 11-night trip

10/10 Excellent

It is a very passive hostel, mostly for relaxing and is great for older age groups
Harsh Mukeshbhai, 5-night trip

10/10 Excellent

Loved the ambience and staff.
ifueko, 7-night trip

8/10 Good

Quiet and private. Great for zen and relaxation!
Jordan, 2-night trip

10/10 Excellent

Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Andrew, 4-night trip

10/10 Excellent

This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Alexandro, 9-night trip

8/10 Good

The room was goof quality/price
Normand, 2-night trip

10/10 Excellent

We will be back
Chelsea, 2-night trip

10/10 Excellent

everything was perfect
Tania, 1-night trip

10/10 Excellent

It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Christopher, 1-night trip

2/10 Terrible

I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd. You are basically paying to sleep in a room, nothing else is attached.
Elizabeth, 2-night trip

8/10 Good

Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Ed, 1-night trip

10/10 Excellent

Pachamaya Palace

This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Chris, 1-night trip

8/10 Good

Very quite and not crowded
Samuel Daniel, 2-night trip

10/10 Excellent

The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Bruna, 3-night trip

10/10 Excellent

Lucera at the front desk is awesome!
Gregory, 1-night trip

10/10 Excellent

ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Helen, 5-night trip

10/10 Excellent

Great
huzaifa, 7-night trip

2/10 Terrible

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
david, 2-night trip