No the best experience with hotels.com and hard rock neither one took responsibility of apply the existing policy that I could get a extra due my flight being rerouted and delayed due to weather conditions. I explained to both parties what happened and how this affected me and my family. We missed a night and a half day of our reservation. Hotels.com told the hotel didn’t approved of applying their policy and hard rock told me that since I book through a third party I was covered by their policy and I need to talk with hotels.com representative
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Alisson
Alisson (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Increíble
La estadía fue Excel
Luis
Luis (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Muito bom
Ricardo
Ricardo (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Orlando
Orlando (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Ivan
Ivan (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
WILQUIN
WILQUIN (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
family trip
Great resort.
Alejandro
Alejandro (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
It was dirty and cheap. Room service brought plastic forks and knives. No drinks unflavored food. I would not return.
Service staff was friendly, but could not make up for amenities. We called for an engineer to check the air-conditioning. They never showed. We left one day early.
robert
robert (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Overall
During the night the hotel was too dark to walk to the lobby or whatever we were going, not much lights on the property. We had trouble find towels in the pool and in the beach EVERY DAY! The golf cards took forever to pick us up, it was never less than 20 minutes and sometimes we would just gave up and leave. The restaurant Ipanema is not a 5 star hotel restaurant at all, we waited 1 hours to eat, we didn’t have good experience even talking to the manager. None of the salts in the restaurant was working. The AC for the toro was broken last night and we were sweating at the table, couldn’t make it for desert because it was too hot and coffee for breakfast should be one bottle by table because the serves never comes back filling the mugs.
Aline
Aline (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Estadia foi incrível, tivemos uma dias maravilhosos só que os restaurantes não são 100% temáticos o brasileiro não tem "farinha"churrasco tem que ter farinha gente se não tem não é churrasco. Buffet do meio dia pouca variedade a última vez que tive aqui foi melhorl, tem coisas que tem que pagar gente um.coco de água o resort não pode oferecer um coco na praia só comprando, para o conceito 5 estrela não pode ter tantas coisas paga e a bebida não é 100% de qualidade, não tinha mamajuana no bar. Bom essa foi minha experiência a estrutura bacana mais conceito de comida não foi bom não
Richard
Richard (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Great experience and great service for an all inclusive resort.
Two things to notice. The beach has rough seas, be extra careful if you have young children. Also, too much pressure to attend a “time share” breakfast.
Miguel
Miguel (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Buena sin duda
El hotel es hermoso y enorme definitivamente, la comida es muy buena en general, las bebidas de igula forma son de calidad y buenas, lo que nos decepciono un poco fue el servicio y atención de meseros en general, siendo que es su cultura o forma de ser de la gente de allá que uno como Mexicano esta acostumbrado al servicio de acá y alla les falta esa actitud amable, sonrisa, o tan solo responderte o asi.
Pero en general la habitación fue excepcional, super comoda con todas las amenidades, las albercas deberian climatizarlas un poco porque si estan demasiado frias
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
CESAR FRANCISCO
CESAR FRANCISCO (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
Masai
Masai (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Vrettos
Vrettos (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月19日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Could have been better for the money i spent.
Overall it was ok toilet handle was broke sliding divider between bedroom and bathroom would not stay closed . No xbox in the room fridge did not stay cool. Fold out beds were not comfortable. Spa was under construction.