Reception staff are very well trained, but other supporting staff like IT & Maintenance are not so well prepared. Also housekeeping was sloppy.
真實旅客
3 晚行程
10/10
Jessie
2 晚行程
10/10
Dagmawi
3 晚行程
8/10
Zebib
9 晚行程
10/10
Shaker
1 晚行程
4/10
Haftu
2 晚行程
6/10
Average
Wakgari
8 晚行程
10/10
Lakew
4 晚行程
10/10
Good staff
Farhan
1 晚行程
10/10
This hotel and safe place
Hodon
3 晚行程
10/10
fitsum
1 晚行程
10/10
Fathia
3 晚行程
10/10
My family stayed in the hotel and they enjoyed their time. Thanks for the nice hospitality.
Dejene
2 晚家庭旅程
2/10
The level of customer service offered by the company was exceedingly subpar, unresponsive, and deficient in support. I found myself stranded in the airport throughout the entirety of the night as a result of their lack of attentiveness towards their patrons. I advise against utilizing this hotel for any individual.
Tekeste
1 晚行程
2/10
Would never stay
Shaun
4 晚浪漫旅程
8/10
Excellent staff
Frank
14 晚行程
10/10
Everything is good
Iskender
3 晚行程
4/10
The reception Reps have a bad attitude and do not display good customer service.
The other staff on the other hand are AWESOME!
The hotel from the exterior is not what it seems on the inside ..like a book with a shiny beautiful cover but the content is sub par or not what was advertised.
Whatever the rating is for this hotel, drop it down by 1.
The rooms:
* leaking showers
* out of control faucets
* toilet seats are not fitted properly
* cabinet doors ( closets & shelving ) need maintenance
* bed(s) are very comfortable
* light fixtures work but are broken (including the window arms)
* clean on the surface level but need a serious paint job on the walls
This hotel has great Indian restaurant to live for if you like Indian Cuisine.
真實旅客
1 晚家庭旅程
2/10
There was a blood stain on sheet. I advised front desk the issue thinking it may be isolated incident and to give them a chance to explain. Insteady of taking ownership to the issue they insisted there were no blood on sheet. This place is a FILTH.