The hotel was under construction which was not notated when booking. There was NO WATER COULD NOT EVEN WASH UP from 9am to 6pm. I HAD TO LEAVE AND WASH UP AT A FRINDS HOUSE WHICH WAS 30 Mins away. I for refund and I would go to another hotel I was told they do NOT offer refunds and oh well there is nothing they could do to accommodate me for the problem. I would have NEVER booked this property if I had known. Also the room was very stinky like mold or mildew. I will NEVER RETURN to this property. This hotel really needs to be shut down. Upon checking the guy at the front desk was on his cell phone on a personal call and did not even acknowledge me. Horrible customer service and even terrible hotel conditions. I had better service at home! WILL NEVER RETURN! Oh also there was black particles coming out of the faucet once the water came on in the evening. Pictures below
Andrea
Andrea (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Natasha
Natasha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Gary
Gary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Tiska
Tiska (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Needs to get the pool fixed
TONY
TONY (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 2 日
Need my 100 dollars back into my account
I never received my 100 dollars back that they held I cleaned the room and didn’t damage anything this is the second time they didn’t return my money back
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 31 日
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
Howard
Howard (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 22 日
It was okay. Pull out sofa was stained no linens. Shower was cold.
Jocelyn
Jocelyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 20 日
Pat
Pat (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 16 日
Excellent
Great
TONY
TONY (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 3 日
Misleading info ! Pool is closed
Overnight stay while in area visiting family . Had my 4 kids with me and we were all looking forward to using the pool area ! I would never book a hotel without a pool having 4 kids . I paid more than I was comfortable paying hoping it would be worth it . Well needless to say we checked in and got into our swim attire to go downstairs to swim for a few hours and pool was closed due to maintenance . We were all immediately upset and wanted to go elsewhere to enjoy our night . I went to front desk and they apologized and stated “oh there should be a sign up here somewhere “ one minute later flipping a sign around now visible to guests checking in . How convenient. Then he proceeded to tell me there’s no management on wknds and he can’t refund me or compensate me I’ll have to call the manager Monday , extremely frustrating and annoying as I would’ve booked a different place had I known .
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 10 日
Andra
Andra (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 9 日
This is my third staying at the Hampton inn and I love it. Very clean big rooms and nice restrooms.
andra
andra (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 8 日
Great hotel even better service! But I have never heard of a hotel charging you a deposit for every night you stay. We stayed for 6 nights so our deposit was 100/night equaling 600.00 this is very unreasonable!
Natalie
Natalie (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 26 日
Kaliyah
Kaliyah (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Nice room
My stay was really good room was nice looked like the pictures I most definitely will be coming back
Jermisha
Jermisha (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 20 日
Traci is the front desk Clerk at the Hampton Inn in Matteson,Illinois. Traci is very professional but most importantly she has a very kind and receiving spirit. I am only hopeful that your corporation has more like Traci, because if not..please allow her to teach future staff. Thank you