My two sisters & I were there for my brothers surprise birthday party. Unbeknownst to me Castle was a 3rd party vacation rental for privately owned units. It was very confusing & difficult to get specific detailed answers from castles with different customer service employees answering off shore or locally. And I was not able to speak to a live customer service rep from Hotels.com. Your Lower price bait is an unfair quote. I would suggest that Hotels. com let the public know that Castles is a 3rd party vendor as your price is just a lower cost catch bait.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Excellent location
Victor
Victor (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月3日
Do not recommend. I was freezing the first day because ac would not stop running could not get a hold of anybody until a day before our flight then the toilet started leaking just a horrible experience I will not be booking again property owner is unreliable and did not communicate at all Completely dissatisfied & owner will not even issue a partial refund. Never again
Stayed here for location convenience, room was old and in need of thorough cleaning and minor upgrades. No extra toilet paper, no Kleenex. Hotel amenities fees a rip off for those of us who won’t use the gym, pool and sauna.
Lynn
Lynn (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月25日
Eduardo
Eduardo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月22日
I liked the convenience
Stacy
Stacy (7 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年4月29日
This was our second time at this hotel and it didnt disappoint.we stayed in a room that was privately managed this time. A little misunderstanding with toiletries but it all worked out.
Brian
Brian (8 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年4月4日
david
david (6 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年3月5日
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年2月23日
Sharifabonu
Sharifabonu (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年2月5日
Nice stay
This was a good option at this property. It was the time share side so you have the comfort of the same rooms as the hotels side but you only Have basic room services. They will come in a do a mid stay clean like a vacuum and courtesy change of sheets and towels, but they normally charge extra for this on a shorter stay. We were here for 11 nights so they looked after us pretty well.
Nice room with city view but wow, NOISY. Sirens and loud cars, garbage collection in the alley way at 3 am even on the 27th floor it was so loud we could not keep the door open a night. We have stayed on the ocean side before and it was not much better.
Honestly, this was worth the savings to stay here with Castle. So close to the mall and beach and bus service is right out front. Car rentals in the lobby and Starbucks makes it very convenient.
Arthur
Arthur (11 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年1月11日
When booking a hotel I expected a hotel. 24 hours upon on arrival I was sent an email explaining that this was a privately owned unit and there would be no house keeping. We had to wash our own towels which is very annoying when on a beach vacation and using towels daily in the sand. Pool was freezing cold we did not go in. Homeless people living in tents half a block down the road. The room had mold and you could definitely tell it’s age. The worst part was that I felt lied to about it being a hotel but with none of the services of a hotel. We had to clean our own room and wash our own towels. At one point we are going to call the front desk with a question and realize that the phone had no telephone cord! It was sitting on the table but unusable.
Melissa
Melissa (7 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月14日
Hiroko
Hiroko (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年12月13日
Brandi
Brandi (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年12月4日
Mayumi
Mayumi (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月14日
Marie
Marie (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年11月2日
Sanae
Sanae (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年10月16日
Hidden Fees.
Hidden Fees apply. Parking available for $35/day. Resort fee applies at $25/day. These hidden fees were not announced until check-in. If known during prepaid booking, would have chosen higher quality hotel for same final price.
NICHOLAS
NICHOLAS (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年10月3日
The ac wasn’t working the safe wasn’t working the closet wasn’t working there was hair everywhere the floor was dirty I will never stay here again
Jose
Jose (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年9月5日
Lacey
Lacey (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2023年9月3日
They refused to offer room cleaning, and the parking fees were ridiculous. Shouldn’t a hotel provide parking?